Associate Account Manager, Dedicated Success

Associate Account Manager, Dedicated Success at Realtor.com. 

Location: Scottsdale, AZ

Are you a customer success expert who thrives on building strong relationships and delivering top-tier client experiences? Are you ready to support high-value accounts, provide expert guidance, and collaborate across teams to drive customer success? If you want to pursue your professional goals while growing an innovative real estate tech company, this work is for you. Join us as our newest Associate Account Manager, Dedicated Success and help change the world of real estate, one home at a time.

Top reasons to apply today:

• Build and manage relationships with high-value accounts, directly impacting client success.
• Collaborate across teams, gaining exposure to sales, product, and technical departments.
• Grow your skills in account management and real estate tech while working on impactful projects.

What you’ll do:

• Support a portfolio of high-value accounts in partnership with a Strategic Sales Senior Account Executive, ensuring an exceptional post-sale experience.
• Educate clients on product configurations, best practices, and strategies to enhance performance and agent engagement.
• Analyze and share data-driven insights to support stakeholders during renewals and new orders.
• Manage and prioritize daily tasks, identifying key accounts for engagement to drive success.
• Maintain accurate records in enterprise systems like Salesforce and Focus Fire, ensuring up-to-date contact data and account activity.
• Address client inquiries and escalations, collaborating with cross-functional teams to resolve issues and improve processes.
• Stay informed about Realtor.com’s evolving products and services, ensuring customers receive the best possible support.
• Identify and escalate technical issues within internal platforms to drive continuous improvement.
• Contribute to special projects, helping to refine and enhance account management processes.

How we work:

•  We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office. 

What you’ll bring:

• 3+ years of customer service experience, with a focus on key accounts preferred.
• Strong verbal and written communication skills, with the ability to build trust and credibility.
• Proficiency in enterprise platforms like Salesforce, Focus Fire, and Microsoft Office Suite.
• Familiarity with the real estate industry and a background in technical customer support is a plus.
• Bachelor’s degree required; in lieu of a degree, 6+ years of relevant experience.

How we reward you:
Realtor.com is committed to investing in the health and well-being of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and competitive medical, Rx, dental, and vision coverage.
• Family-forming benefits.
• 13 paid holidays & flexible time off.
• 8 hours of paid volunteer time off.
• Immediate eligibility for a 401(k) plan with a 3.5% company match.
• Tuition reimbursement program for degreed and non-degreed programs.
• 1:1 personalized financial planning sessions.
• Student debt retirement savings match program.
• Free snacks and refreshments in each office location.