Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program.
We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.
Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.
As a SMS Sales Associate, you will work directly with our ecommerce customers. You will be responsible for engaging SMS subscribers with conversational messages that drive sales and great customer experiences. You will continuously test new SMS strategies while working closely with other members of the team. You will help to write the playbook for conversational commerce and establish the best practices that our team will use for years to come.
*This role is an hourly, non-exempt position in Phoenix, AZ. Must be able to be in the office for a set schedule that is four 10 hour shifts per week including one weekend day. We are unable to provide relocation assistance for this position.
Primary duties
- Engage subscribers in conversational SMS messages that build brand and drive purchases for our merchants
- Work closely with our leadership team to adopt their brand voice and understand their products and operations
- Test conversational SMS strategies that engage subscribers
- Become a Subject Matter Expert for assigned merchants
- Identify and strategize ways to upsell and close all sales opportunities with different merchants
- Consistently represent our product, brand and company in a way that makes us proud
What We’ll Love About You
- 1 or more years of experience in customer-facing roles like sales, support or retail
- Ability to work weekends and holidays
- You have a customer-first mindset and treat customers with respect and understanding
- You are highly coachable and are always looking for advice to improve
- You are competitive and driven to succeed and achieve your goals
- You have strong written communication skills
- You have a strong desire to contribute to building something new
- Excellent organizational and prioritization skills
- You can think on your feet and thrive in ambiguous situations
What You’ll Love About Us
- Pay rate up to $52,000/a year paid hourly plus uncapped commission & equity
- 4/10's schedule (4 days per week, 10 hr shifts)
- High growth startup - plenty of room for you to directly impact the company and grow your career!
- Fun - We’re passionate and enjoy what we do
- Paid vacation and sick time
- Health, dental, vision insurance
- Other perks!
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You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
