OVERVIEW:
Are you a jack-of-all-trades problem solver who is driven to make customers happy and is excited to join a rapidly growing startup? Kixie is offering an incredible opportunity to join a small and growing team in Los Angeles.
WHAT IS KIXIE?
Kixie (www.kixie.com) is a venture backed start-up in Santa Monica funded by a top LA Venture Capital Firm (Mucker Capital). We help sales teams make better sales calls in minutes with a cloud voice solution (think slack for voice).
WHO ARE WE LOOKING FOR?
We are obsessed with providing world-class quality and are looking for Sales Engineers who can help support our channel sales team. We are growing rapidly and looking for candidates who are detailed-oriented and take pride in their work. This role has significant upside for exceptional performers and is great for anyone looking to get into the tech industry. We have an amazing team and want you to become a part of it!
RESPONSIBILITIES:
- Support the sales team in generating new revenue streams by managing the technical facets of the sales cycle.
- Drive adoption and expansion of Kixie products by highlighting feature opportunities, educate customer on Kixie best practices, and create relevant strategies to customers and the Success team
- Communicate with customers of all technical levels via phone and email
- Be the first line contact for sales questions and issues, work with the appropriate internal teams (e.g. engineering, product management, customer success), to solve problems and manage them through to resolution
- Support customers’ transition from pre-sale to post-sale onboarding and implementation to ensure customers achieve their objectives.
- Communicate customer and product feedback to the product team and the company management.
Company Description
Kixie is the #1 sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting. We are a funded and rapidly growing startup in sunny Santa Monica.
JOB REQUIREMENTS:
- You are an amazing problem solver
- Ability to communicate with customers via phone, email, and chat and translate their needs into actionable product solutions and detailed implementation plans
- Experience in presenting and implementing custom software solutions through Make.com, Zapier, Tray.io, and more.
- Experience with APIs, integrations, and software customization.
- You're familiar with customer management tools like Pipedrive, Salesforce and Hubspot, or you're a quick study who is eager to develop fluency with tools like these
- You love learning new things and hate being bored at work
- You’re data driven and willing to learn new tools like Looker to see if your efforts are making an impact.
- Ideally - you are a graduate of a 4 year university
