Who We Are:
Kixie is a VoIP and SMS sales engagement platform with a robust integration with leading CRMs, including HubSpot and Salesforce. Our goal is to help sales teams connect with prospects during key moments of the customer journey while eliminating the busy work they perform between calls. We sell tools that help businesses sell better.
Who You Are:
You have a sales or customer success background with a reputation for being extremely hands-on and product-focused. You are relentless in pursuit of your goals and obsessed with understanding how things work. You easily explain complex ideas in simple language. You see every obstacle as an opportunity to showcase your creativity and resourcefulness. There are at least five tabs open in your browser right now and you are a serial multitasker.
About the Role:
The Technical Consultant works alongside Account Executives to help prospects evaluate Kixie and move deals forward. The ability to ask open questions and uncover customer pain points is essential. The Technical Consultant is an expert on the Kixie platform and its integration partners, leveraging those feature sets to craft tailored solutions to novel problems. The role entails clearly explaining the technical aspects of Kixie and its integrations to a variety of decision-makers, preparing sales demos and presentations, and building automation, integrations, and reporting.
Responsibilities:
- Offer technical consultation to trial and paid customers
- Strategize with Sales and CS reps to address customer requirements and drive revenue
- Build custom integrations, automation, and reporting between Kixie and its integration partners
- Document customer use cases and custom solutions for the Customer Success team
- Work with engineering to develop feature enhancements and resolve bugs
Requirements:
- CRM admin experience, especially in HubSpot or Salesforce
- Strong understanding of REST API, webhooks, and iPaaS (Zapier, Integromat, etc)
- Knowledge of VoIP, audio engineering, firewalls, and VPNs
- Proven background in sales or customer success
