- 12+ years work experience, including one or more roles in a global technology/cloud company
- Extensive experience leading Sales strategy & operations, Business Planning, Operations, Strategy, FP&A, Finance, Business Development, or other related fields
- Experienced manager who has successfully lead & nurtured global, distributed and diverse teams
- Demonstrated successful track record in planning and executing strategic business priorities, including growth mechanisms, go-to-market strategy, and operational excellence practices
- Deep experience working with CRM tools, revenue reporting, forecasting, sales force automation, etc.
- Experience working in sales roles or supporting sales functions
- Retail/CPG business experience or knowledge/exposure
- Experience using GenAI to increase productivity and enhance business insights & analytics
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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $157,800/year in our lowest geographic market up to $260,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
This Retail/CPG Industry Field Sales Operations leader role will manage a global team of sales operations and business analyst resources, directly supporting the Retail/CPG Industry Business Unit leader and broader sales & technical team. Core sales strategy & ops responsibilities and functions include Annual planning, quota setting & HC management; forecast, pipeline, and opportunity management disciplines; strategic business insights & analytics/reporting; growth strategies and scale mechanisms. This leader will be a trusted advisor and partner to the Retail/CPG IBU global AWS leader, as well as working across key AWS Stakeholders including global operations, partner, services, and marketing. They will partner with our global account management teams and other cross-functional teams in order to define, land, and execute against our strategic priorities.
Key job responsibilities
This role will be responsible for hiring & developing a world-class team, develop standard metrics to measure productivity and success of programs & mechanisms, automate and optimize operational processes, and invent new ways of diving deep with data to uncover actionable insights that help us serve our internal and external customers. This role will be responsible for looking around corners and measuring the performance of the organization, supplying sales leadership with relevant and timely insights on the health of their business, and will effectively manage the operating cadence for the team. In addition, this role will also take ownership of strategic projects around revenue, forecasting and analytics in order to driving standardization, automation, and scalability across our core processes. Additionally, this role will also take ownership of strategic projects around revenue, forecasting and analytics in order to driving standardization, automation, and scalability across our core processes.
The successful candidate has excellent people & talent management skills, broad business and sales acumen, strong communication and collaboration skills, deep analytics experience, broad technical skills, and a demonstrated ability to both execute and influence. They must be willing to roll up their sleeves, dive deep to lean, be comfortable working within ambiguity, and have a passion for driving operational excellence.
A day in the life
As the Retail/CPG Industry Field Sales Operations Leader, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to:
• Contribute to global Retail/CPG (RCG) industry strategy and vision, and partner with RCG sales leaders to drive execution in the region
• Designing and landing key business goals, drive programs, tooling, and dashboards to meet the rapid growth of the business and achieve attainment of strategic objectives
• Collaborate with other operations managers to identify and implement best practices across regions.
• Track and report key performance indicators, goals, efficiency and trend analyses during monthly business reviews
• Lead strategic planning and annual planning activities for NAMER account teams
• Develop management dashboards and reports that are actionable and automated, in collaboration with AWSI central Business Intelligence team
• Drive process improvement and change management – lead and deliver training
• Create and manage the operating cadence for account teams
• Analyze data and trends to make informed recommendations to managers and drive change
• Define requirements for specific tooling to support processes and optimize their day-to-day work
• Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes and programs.
About the team
Join our international, diverse team, which is going above and beyond for our most significant and influential customers in Retail & CPG. The team is always focused to deliver the best results for our customer by working backwards from their needs.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.
