Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp!
This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world.
What we're looking for:
Nexamp is seeking to hire an Inside Sales Associate. You will be responsible for responding to inbound call center leads in order to enroll new customers in Nexamp’s Community Solar program. This work includes handling phone calls, chats, and e-mails from prospective customers to answer questions, capitalize on customer interest, and maintain excellent product knowledge to engage and ultimately close customers for Nexamp’s Community Solar program.
We are accepting candidates across our hub offices of Chicago, IL or Boston, MA where you will be hybrid. You will report to the Inside Sales Supervisor.
What you'll do:
- Respond to a high volume of initial inbound calls, chats, and e-mails of prospective clients and ensure a timely resolution
- Create inbound customer leads in our CRM and nurture these leads to close
- Conduct energy use/cost analyses to ensure Community Solar subscribers are receiving benefits tailored to their needs
- Process customers that have signed contracts through our online registration process by ensuring customer eligibility and finalizing enrollment
- Follow up on digitally generated leads via phone and email at various points in the sales funnel and nurture these leads to close
What you'll bring:
- Associate's degree or equivalent working experience
- 1 year of previous professional work experience is preferred
- Prior experience specifically in the energy sector, education, or sales is a plus
- Spanish language fluency is strongly preferred
- Familiarity with Salesforce or another CRM platform
- Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
- Exhibit excellent oral communication skills and professionalism in providing best in class customer service.
- Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.
- Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
- Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
- Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
- Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.
If you don’t meet 100% of the above qualifications, but see yourself contributing, please submit an application. We encourage people from minority or marginalized groups to apply.
At Nexamp, our mission is building the future of energy, so it is clean, simple, and accessible for all. We believe a diverse team brings different perspectives and experiences, thus benefiting our work. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.
You’ll love working here because:
Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, cell phone reimbursement; as well as a hybrid work environment. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!
Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes.
