JOB TITLE: Key Account Manager
LOCATION: Hybrid
REPORTS TO: Operations Manager, Key Accounts
The Company:
Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 21,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B (https://www.cbinsights.com/research-unicorn-companies)
The Role:
As we grow our organization, we're seeking a highly motivated and customer-centric Remote Key Account Manager to join our fast-growing Dental vertical. This role will remotely manage a portfolio (book of business) of 350-400 accounts, focusing on mid-size DSOs and single store locations, to drive expansion and growth of Sunbit usage. The ideal candidate will work directly with dental practices at all levels to identify opportunities and engage remotely to drive usage, with a goal of growing Sunbit into the #1 patient financing solution for dental practices across the US.
What You’ll Own:
- Strategic Account Management: Identify growth opportunities, assess market trends, and align business objectives with partner needs.
- Relationship Building: Cultivate strong relationships with key stakeholders within dental practices at all levels, such as Drs., decision-makers, influencers, office managers and treatment coordinators. Understand their goals, challenges, and pain points to effectively position Sunbit products and services.
- Performance Monitoring: Track key performance indicators (KPIs) and metrics to measure account health, identify potential risks, and take corrective actions when necessary.
- Collaborate with internal teams to develop and implement account-specific strategies to drive growth.
- Customer Success: Serve as a trusted advisor to partners, providing guidance and support throughout their journey. Proactively address any issues or concerns and ensure timely resolution, thereby fostering partner satisfaction and retention
- Connect and engage with partners virtually to build relationships and drive growth.
What You Bring To The Table:
- 3+ years’ experience as an Account Manager, preferably working with mid-size retailers.
- Track record of coaching teams and building processes from the ground up on technology products.
- Conduct business and financial analysis to evaluate performance, determine and prioritize opportunities, and drive successful execution.
- Proven track record of achieving quarterly quota
- Excellent verbal and written communication skills.
- Mastery of Microsoft tools (PowerPoint, Excel, Word) and project management skills.
- Intelligent, go-getter, ambitious and self-motivated who wouldn’t hesitate to roll up their sleeves to achieve overall company success.
- Organized. Great time management skills with ability to self-manage.
- Comfortable with remote work and completing tasks independently.
- Account Management experience in the healthcare industry is required
- Account Management experience in the dental industry is highly preferred (1+ year).
- Financing experience, particularly in patient financing solutions, is a plus.
The Perks:
- Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)
- Mission driven + empowered + collaborative
- Competitive pay and stock options
- Unlimited PTO
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
- Newly added HSA and Pet Insurance
- 401K Plan with Matching
- Cell Phone Stipend
- Casual Dress
- Open door policy / Open office floor plan
- Team based strategic planning + Team owned deliverables
Core Competencies for Success in Role – fit for Sunbit in role
- Serve others before self - Prioritize the needs of our dental practices and their patients ensuring that our services provide real value and support.
- Own the impact - Take full responsibility for the growth and success of your accounts, actively seeking opportunities to drive Sunbit’s usage and addressing any challenges proactively.
- Connect genuinely - Build and maintain strong relationships with key stakeholders - dentists, decision makers, and office managers to understand their goals and provide effective solutions.
- Act fast - Respond promptly to our partners and internal team members to maintain momentum, resolve issues quickly, and seize opportunities as they arise.
- Include always - Collaborate closely with the operations team and other departments, fostering a welcoming environment.
- Innovate for good - Utilize Sunbit’s financial technology to help dental practices offer flexible payment solutions, ultimately benefiting both the providers and their patients.
Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
