Consumer Care/Customer Care
Permanent
Job Description
As a Sales Support Specialist for Consumer Direct Interaction, you will play a critical role in supporting the growth of the Electrolux aftermarket business with a key focus on the Dealer & Contract channels. You will be a customer advocate and essential partner to numerous cross functional teams, ensuring we are always exceeding our customers’ expectations. This position is instrumental in managing and analyzing our customer data to drive strategic growth across all verticals of the Consumer Direct Interaction portfolio. For this role you will need to think big, help to implement new/effective processes, and take on ownership of customer and consumer challenges. The successful candidate will be energetic, diligent, open minded, intellectually curious, and a customer-first analytical thinker.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Timely and accurate execution of customers’ orders and requests
- Track operational performance against customer compliance programs, analyze performance data to identify root cause and solutions, and lead cross-functional teams to drive improvements to reduce compliance penalties
- Identify, scope and execute key strategic projects that will transform the business
- Maintain customer data in ERP systems to ensure seamless order fulfillment
- Collaborate with Global Finance and AR teams to manage customers’ credit lines, past dues and credit holds
- Manage all operational and analytical processes within assigned customer teams
- Collaborate with cross-functional stakeholders to drive business goals (Sales, Operations, Marketing, Product Line, Service, Finance, IT, Legal, and Compliance)
- Ability to flex and contribute at all levels of the business
- Work closely in a group environment to drive results
MINIMUM QUALIFICATIONS
- 3+ years of work experience in Sales Operations or Customer Service
- Bachelor’s degree preferred
- Creative problem solver
- Highly analytical and detail oriented
- Understanding of how to analyze data and create reporting to track customer performance
- Some Travel may be required
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone. The employee frequently is required walk and sit. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
It is the policy of Electrolux North America, Inc. (‘ENA’) to select, develop and promote employees based on the individual's ability and job performance. It has been, and shall continue to be, the policy of ENA to provide Equal Employment Opportunity to all people in all aspects of the employer/employee relationship without regard to race, color, religion, creed, sex/gender, national origin, citizenship, age (40 or older), disability (mental, physical or visual), genetic information, sexual orientation, status as a disabled veteran, veteran of the Vietnam era or as a member of the National Guard or Military Reserve, or any other characteristic protected by applicable federal, state or local law. This policy affects decisions including, but not limited to, an employee's compensation, benefits, terms and conditions of employment, opportunities for promotion, training and development, transfer and other privileges of employment. It has been, and shall continue to be, the policy of ENA to maintain a working environment free of harassment and illegal intimidation. It is further the policy of ENA to comply with all applicable Federal, State, and Local statutes concerning Equal Employment Opportunity.
