At Castle Automotive Group, we are a diverse community of people, all working together to make great things happen. We offer a professional environment with extensive training and growth that includes performance-based development. We are looking for individuals with interesting backgrounds who want to be a part of a rewarding, innovative and collaborative workplace. We truly believe that our team members are the driving force behind our success and are committed to delivering the greatest customer experience every day.
What We Offer- 401(K) w/ employer match
- Major Medical & Dental (50% employee paid premium)
- Vision
- Voluntary Benefits (Accident, Critical Illness, Disability, and more)
- Life Insurance
- Paid Time Off
- Employee vehicle purchase discounts
- Flexible work schedule
- Career advancement
Responsibilities- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
We are looking for qualified, quality people who are ready to start their career within our family.
To learn more about us visit: https://jointeamcastle.com/
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.