You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
American Express Global Commercial Solutions (GCS) is the leading provider of payment solutions and expense management tools that help mid-size companies and large corporations around the world effectively manage their business spending. The Global Sales Enablement L&D team within GCS is charged with driving productivity for our Sales & Account Development colleagues through effective skills trainings & communications and compliant materials to gain the knowledge they need to be effective in their roles.
The Knowledge Management Center Of Excellence (COE) team within Sales Enablement L&D is seeking a Manager to drive forward key initiatives in support of the 2025+ Field Resource Center (FRC) strategy and plan. The FRC is the main, sanctioned content repository leveraged by Sales & AD colleagues globally to access approved, compliant external customer-facing and internal learning & process documentation and information. This role will work in close partnership across the L&D Knowledge Management & Training teams, GCS business partners, Controls Management and SPT Capabilities to be part of the team driving forward the FRC content management and optimization strategy. The ideal candidate for this role is a data focused, strategic and executional problem solver with the intellectual curiosity, integrity and business maturity to deeply understand the criticality of supplying updated, effective, compliant and easy to access content and information when it is needed to our Sales & AD colleagues, while maintaining the focus on system controls to remain compliant.
Key responsibilities include:
- Gaining & maintaining a thorough understanding of GCS content management within the FRC by fully immersing in the Field Resource Center (FRC) capability and functionalities to develop deep understanding of content management and ongoing subject matter expertise.
- Developing a thorough understanding of current Field Resource Center (FRC) content inventory and partnering on editorial review of content submitted by GCS content owners to FRC.
- Updating and maintaining GCS Content Quality Guide including ongoing training, office hours, etc for GCS content owners
- Identifying, defining and obtaining key FRC content performance data points including gathering data, performing analysis and preparing and presenting ongoing progress updates as required, as well as identifying new opportunities to measure success.
- Implementing, monitoring and assessing components of the GCS FRC Content Planning & Gating strategy.
- Monitoring US Knowledge Management COE mailbox and ensuring queries are replied to by appropriate team members.
Minimum Qualifications:
- Proven track record of building and implementing plans particularly around content management and with a strong focus on leveraging data to drive outcomes
- Technical tool familiarity and experience driving plans for optimization within
- Experience working with internal governance and partner teams (ideally Controls Management, Marketing, Product etc)
- Outstanding relationship building skills and business partner management capabilities
- Proven project management skills with a focus on process development, execution, change management, tracking & pivoting as needed
- Ability to set priorities and lead tasks to deliver results within short time frame while implementing longer-term strategy
- Critical thinking and problem-solving skills and ability to work well and efficiently with team members in white space, contributing ideas and potential solutions
- Strong oral and written communications skills
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
