SUMMARY

Working in close partnership with client executive-champions, the RN, Sr. Account Manager-Client Solutions will gain and maintain a consistent level of support among executive and C-Suite members.

The RN, Sr. Account Manager-Client Solutions will identify further opportunities and nurture internal and external team members, the RN, Sr. Account Manager-Client Solutions reaches the expected level of success by constantly improving their subject matter expertise and delivering a best-in-class customer experience leading to outstanding business outcomes. The RN, Sr. Account Manager will leverage their experience and C-level influence to engage our largest clients, drive product up-sell, facilitate client growth and expansion and provide mentorship to Account Managers and Representatives.

Primary Responsibilities

Responsible for managing and driving the on-going relationship between key/strategic assigned clients and Banyan Medical Systems.
Influences the client at key decision points to ensure a successful outcome including the building and maintaining of executive level relationships.
Expands the scope of client relationships with additional products and services in collaboration with other functional areas within Banyan.
Drives client proposals in up-sell opportunities and facilitates a high level of client growth.
Identifies, analyzes, interprets and presents trends relevant to the client's business and objectives.
Frequently collaborates with other functional areas within Banyan to meet client needs.
Provides informal training / consulting to client on Banyan Products and Services and Work Strategies utilizing Banyan colleague SME's as contributors when appropriate.
Actively drives individual professional growth (both internal and industry trends and knowledge) and attributes to advance expertise, and create Banyan Champions.
Facilitates and leads meetings with clients to achieve the above objectives.
Assist in training and development and mentoring of Account Managers and other team members.
Travel as required including to customer sites and key industry organizations and/or conferences.
Outstanding writing and presentation skills, with an intermediate knowledge of Microsoft Office, including Word, Excel and PowerPoint. Position require external client interaction. Must be flexible, detailed, team-oriented and committed to doing an outstanding job.

Knowledge and Skill Requirements

Effective communication skills; both orally and written.
Strong relationship-building and communication skills.
Track record of successful management of key/strategic customer relationships required, with relationships at executive levels preferred.
Experience within the healthcare field preferred
Experience analyzing and compiling data into meaningful metrics preferred.
Working knowledge of MS Office Suite applications
Proven account management experience in a service oriented environment is required.

Education and Experience

Education: BSN required

Experience: 4-7 years experience or account management experience preferred

Travel: 70%-80%

Banyan Medical Solutions LLC

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RN, Sr. Account Manager-Client Solutions