Summary: Act as a point of contact for Air-Weigh customers. Build long-lasting, mutually beneficial relationships, gain insights into the customer experience, and needs requirements to ensure they receive maximum value using Air-Weigh products. Create new sales opportunities, manage sales pipeline to closed status, and provide best-in-class account management practices. This role will also assist our customer support department by triaging any customer issues and connecting them with the right internal resources.

Hours: 8 hours per day, Monday thru Friday; extra hours as necessary.

Educational requirements:

High School Education or GED

Minimum qualifications & experience:

Excellent work ethic with minimum of one year sales experience.

Exceptional verbal and written communication skills

Ability to collect, track, and analyze large amounts of data.

Adaptability and strong problem-solving skills

Excellent active listening skills

Ability to build rapport and collaborate with others within the company and

externally.

Understanding of consumer behaviors and industry trends.

Extensive, accurate product knowledge

Positive thinker with "can do" attitude.

Primary job duties:

Contact existing customers to uncover issues/opportunities and their level of satisfaction.
Build relationships with customers based on trust, respect, insight, and understanding.
Collaborate with Air-Weigh sales team members.
Provide quotes to end-user customers.
Collaborate with internal departments to facilitate customer need fulfillment.
Collect and analyze data to learn more about consumer behavior.
Keep accurate records within CRM and log meaningful notes daily.
Learn and maintain knowledge of company products and services.
Resolve customer complaints and prevent additional issues by improved communication processes.
Identify industry trends and customer use cases to help maximize use of on-board scales.
Act as the customer advocate with a focus on improving their buyer experience.
Other tasks as assigned.

Air-Weigh

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