- Experience scripting or coding
- Experience communicating effectively with senior leadership
- Knowledge of internet fundamentals
- Knowledge of cloud computing concepts
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $104,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Level up your career by joining Amazon's Retail Digital Video Games team as a Technical Account Manager (TAM). In this pivotal role, you'll bridge the gap between business stakeholders, vendors, and tech teams, overseeing the selection, onboarding, growth, and digital operations for downloadable gaming and software content.
As the direct connection point, you'll provide operational support for content launches, including offer setup, configuration, and quality control. You'll ingest assets, copy, and configure offers in our digital content portals, ensuring an exceptional customer experience with your attention to detail and customer obsession. Additionally, you'll build content detail pages and troubleshoot issues on behalf of customers and external partners.
Long-term, you'll focus on automation and process improvements, including developing new workflows for ASIN creation, Key Redemption, and more. Collaborating with vendor management, tech teams, and top industry brands, you'll bring the hottest digital gaming content to millions of customers worldwide.
Key job responsibilities
ontent Launch Operations:
Spearhead operational support for new content launches across gaming and software verticals
Manage offer setup, configuration, and rigorous quality control processes
Ingest/validate assets, metadata, and product details in content portals
Content Management:
Build immersive and optimized content detail pages with a customer-first mindset
Ensure accuracy, completeness, and compelling presentation of product information
Troubleshoot and resolve issues reported by customers and external partners
Process Improvement and Automation:
Continuously assess and streamline content ingestion and publishing workflows
Leverage customer feedback and data to build or change requirements of operational programs
Identify opportunities for automation to drive efficiency and scalability
Develop and implement new processes for ASIN creation, Key Redemption, and more
Technical Expertise and Advocacy:
Drive technical discussions regarding incidents, trade-offs, and risk management using technical acumen
Provide technical guidance and advocate for the customer within cross-functional teams
Capability Building:
Uplift organizational capabilities by running workshops, lunch-and-learn sessions, and knowledge-sharing forums
Stakeholder Collaboration:
Serve as the pivotal link between business teams, vendors, and technical stakeholders
Facilitate cross-functional coordination for seamless content delivery
Work closely with top industry brands to curate best-in-class gaming experiences
A day in the life
A day in the life
Strategic planning, problem-solving, content lifecycle management
Cross-functional collaboration, technical guidance, capability building
Envision long-term strategies, approach challenges creatively
Oversee content delivery, facilitate communication across teams
Leverage expertise to drive discussions, foster continuous learning
Demonstrate exceptional organizational skills
Prioritize tasks effectively, meet deadlines
Take initiative to identify and address potential roadblocks or opportunities
Operate in a rapidly evolving environment
Drive continuous improvement, deliver exceptional customer experiences
Detail-oriented, analytical, thrive in ambiguity, fast-paced environment
Technical proficiency, customer obsession, drive innovation
Crucial role delivering exceptional digital gaming experiences worldwide
About the team
About the team
Video Games, including digital content, is constantly evolving. We are a fast-paced and exciting category with a high-performing team that seeks to build strong customer-focused businesses. We promote a collaborative, solutions-oriented, and inclusive culture. We prioritize the growth and development of our team members and strive to work hard, have fun, and make history.
