Aescape is looking for an Enterprise Customer Success Manager to lead partner management for a NYC and Northeast book of business. You’ll be collaborating cross functionally with our sales and product teams as we launch and scale our product across the northeast. This is an amazing opportunity for you to own the relationship with leading companies in the wellness, hospitality, luxury gym, and athletic industries and develop your client management and growth capabilities as we revolutionize the massage therapy industry. If this sounds like you, we’d love to hear from you!
This role is based out in NYC
Aescape is the NY-based lifestyle robotics company redefining self-care.
We announced the world's first commercially available, fully automated AI-powered massage experience with Equinox in March — and this is only the beginning. We are in a period of rapid growth, launching our category-transforming product throughout 2024 with global leaders in hospitality, wellness, sports and fitness.
Backed by $85M in funding from investors like Valor Equity Partners (an early investor in Tesla and SpaceX), we've assembled a team of top talent across connected hardware and fitness from industry giants like Amazon, Apple, Peloton, Tonal, Uber and more to bring people and robotics together for better living.
In less than 48 hours since announcing our launch and partnership, publications like WIRED, Fast Company, Popular Science, Sports Business Journal, Fortune and Now This News have covered our news, with remarkable enthusiasm.
What You’ll Do
As an Enterprise Customer Success Manager at Aescape, you will be pivotal in helping us shape the future at Aescape. You’ll work with an incredibly talented cross-functional team, launching products and features that mimic real-world scenarios and create a one-of-a-kind user experience.
Develop strong relationships with current partners within your book of business, acting as a trusted business partner.
Serve as the product expert by educating partners on new and existing products.
Be the lead point of contact for operational questions/concerns and their resolution.
Collaborate with our product Launch Team to ensure a seamless launch of our partner's business.
Monitor and analyze our partners’ key performance indicators.
Partner with the Sales Team to identify and grow opportunities within NYC and the greater Northeast.
What You’ll Bring
5+ years of experience in client-facing enterprise roles (account management, sales, operations, etc.).
Proven experience as an Account Manager, Key Account Manager, or other relevant client management experience.
Strong verbal and written communication skills, and an eye for detail and process development + documentation.
Ability to communicate and influence key stakeholders at multiple levels in organizations within wellness, corporate, hospitality and athletic verticals.
Analytically minded, data-driven, you’re able to draw insights from performance metrics.
Experience in analyzing business performance—leveraging CRMs (e.g., Hubspot, Salesforce), tools like Excel/similar.
What’s In It For You
Join a trailblazing tech company anticipated to transform the massage industry
The chance to make a difference with a product that empowers healthier and happier living
Team culture driven by passion, ambition, empowerment, inclusion, curiosity, and fun!
We’ll grow together – your personal and professional growth are equally important
An environment that empowers individuals, emboldens teams, and rewards achievement
Early stage equity in a company led by serial entrepreneurs with multiple exits
Free massages in SF, NY HQ and our Partner locations!
Medical, vision, and dental insurance covered by us (if scheduled 30+ hours/week)
401k with 4% company match
Unlimited vacation, generous parental leave
Working late? Dinner is on us.
Competitive pay of $100,000 + commissions + equity plan.
Begin Your Aescape Career Journey
At Aescape, we're on a mission to redefine self-care for a better world, and we're seeking trailblazers to join us on this journey. We're inspired by individuals who are passionate, driven, and eager to learn. We value diverse perspectives and resourceful, determined individuals who are committed to making a difference. At Aescape, we empower people to reach their full potential, just as our product empowers better living. If you're ready to innovate, create, and make a meaningful impact, we want you on our team.
YOUR JOURNEY. YOUR AESCAPE.
