Job Description Summary
RingCentral understands that security, global availability, and always-on reliability are marketplace differentiators. RingCentral services must deliver robust functionality that is secure and reliable for customers, and their employees and customers, no matter where they are. The RingCentral CISO team, Information Security, is committed to working with network and application teams to realize service security. Within Information Security specifically, the Security Trust team is focused on trust and enablement: the provision of Security Trust assets to Sales, with which to communicate Information Security’s achievements in order to engender customer and public trust in RingCentral and our service.
The Security Trust and Sales Enablement Analyst uses this understanding of security and sales enablement along with skills in program management to identify patterns and gaps in Security Trust operations. The Security Trust and Sales Enablement Analyst will work with the team in order to collaborate on planning, gather requirements, and monitor and deliver on trust operations.
This will be an exciting opportunity to grow in the role and contribute to RingCentral’s security posture. As a member of the team, creative thinking, a solid work ethic, and a passion for security and customer trust are a must. The Security Trust and Sales Enablement Analyst bridges the gap between security and privacy teams who provide trust information, and field teams who require this information for sales enablement.
Principal Duties and Responsibilities
• Use templates to report on team GNIs and generally perform Project Management support activities.
Develop, monitor, and report on platform and service metrics.
• Support team’s workload on Fresh Service tickets, which cover a wide range of Security domains and customer requirements for information.
• Partner with security and privacy stakeholders to help improve Security Trust assets and processes.
• Communicate and collaborate with cross-functional teams on Security Trust, including third-party risk management, tool monitoring, and evidence gathering.
Education and Experience
• Degree in Computer Science or Economics or other related field or equivalent work experience
• 0 - 3 years of related experience in Security or Sales
Knowledge and Skills
• Solid written and verbal communication skills
• Critical thinking and problem-solving abilities
• Attention to detail in a well-controlled environment
• Good understanding of basic statics and Machine Learning techniques
• Experience with integration of data from multiple data sources
• Knowledge of security and trust principles, including third-party risk management, preferred
• PowerBI or Tableau experience is a plus
