About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Your role
This position is both strategic and tactical in nature - blending insightful observation and gap analysis with refinement and solution-focused execution through diverse enablement efforts. As Senior Enablement Manager, you will develop and deliver both micro and programmatic training content, create impactful and consumable sales resource materials, design and facilitate hands-on learning activities, and assist in improving, simplifying, documenting, and rolling out role-based tool & process workflows. This position is uniquely situated to facilitate cross-functional collaboration across Sales, Operations, Marketing, and Enablement teams in order to tackle common revenue goals. You’ll combine creativity and energy with thoroughness and confidence to ensure the successful adoption of new approaches, reduce friction in the AE motion, and help foster a culture of continuous learning & improvement.
This position reports to the Senior Manager of Revenue Enablement. The expectation is to work in-office at least two days per week, with the option to work remotely otherwise.
What you’ll do
- Own the AE training and enablement efforts from development to facilitation and tracking impact. Examples include: role-specific onboarding initiatives, ongoing upskill enablement, certifications, content curation, and effective communication flows.
- Work both independently and collaboratively with Enablement peers to design, develop, and execute sales enablement strategies in a variety of mediums (reference materials, on-the-job-training, instructor-led training, virtual training, eLearning, and coaching).
- Partner with sales leadership to identify gaps in skills or knowledge and design training programs to address them.
- Act as a conduit amongst cross-functional teams and working with Sales leadership to funnel and prioritize tasks to align to high payoff activities and share insights/perspectives to help elevate the effectiveness of the AE org.
- Partner with Product Enablement and Product Marketing to continually educate and update AEs on product features, positioning, and messaging.
- Contribute to onboarding efforts for new hires, with a focus on quickly ramping up their understanding of Dialpad and selling skills.
- Collaborate on company-wide sales enablement projects and initiatives.
- Measure and report on the effectiveness of enablement programs, using data to drive continuous improvements.
- Work closely with the overall Sales Enablement team to ensure that initiatives are aligned and integrated across the business.
Skills you’ll bring
- 2+ years of experience in Sales Enablement, Sales, or a related role, with experience in supporting or working closely with sales teams ideally in the UCaaS and CCaaS industry.
- Strong understanding of basic sales process and terminology, common sales methodologies, and how to enable sales teams for success.
- Excellent communication, facilitation, and presentation skills, with the ability to collaborate effectively with cross-functional teams.
- Experience using Salesforce, LearnUpon, and/or Highspot preferred.
- Ability to manage multiple projects and deadlines in a dynamic, fast-paced environment.
- A proactive, problem-solving mindset and a passion for continuous improvement.
- Bachelor’s degree preferred.
- Sales experience preferred.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
