Job Description:
Company Overview
We are a dynamic SaaS startup that provides ground breaking software solutions to financial institutions, enabling them to proactively identify and mitigate risks related to adverse media, AML, and fraud. Our mission is to empower our clients with actionable insights, enhance compliance, and safeguard their reputation.
Role Overview
As a Customer Success Manager, you will play a pivotal role in ensuring our clients’ success by building positive relationships, understanding their unique needs, and driving value from our software. You’ll collaborate closely with cross-functional teams, including sales, product, and support, to deliver outstanding customer experiences.
Responsibilities
Skills
Preferred Experience
If you thrive in a fast-paced, collaborative environment and are passionate about helping financial institutions combat risks, we’d love to hear from you!
Certifications:
Category:
Client Service Operations
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
