About The Opportunity
We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!
The Enablement team at Grubhub is on the look out for someone with a proactive mindset and experience in either sales, operations, account management or training, who will work diligently to onboard, train and upskill our sales reps and managers in our Merchant Network Sales arm of the business.
Given the nature of the role, this person should enjoy leading a physical (or digital) room and exude a training presence while also possessing the ability to flex and communicate with business leaders. You should be creative yet analytical, confident yet coachable, and comfortable pivoting and adjusting to the different learning styles of our employees.
The Impact You Will Make:
Lead in-person and remote onboarding and training for our Merchant Network sales new hires.
Facilitate ongoing up-skilling for our existing Merchant Network team members.
Schedule onboarding programs and related training events for teams
Work with Enablement peers, subject matter experts, and stakeholders to create new content and transform existing content into an effective in-person and virtual learning experience.
Act as a subject matter expert by staying up-to-date on current processes, products, and platforms, as well as sales industry trends
Collect feedback from trainees, hiring managers and stakeholders on the effectiveness of the onboarding program and iterate and/or replicate as needed. Additionally, measure results and if needed, make changes to align with business priorities.
Create effective content, aligned with instructional design principles to fill knowledge gaps and evaluate efficiency to prove return on time, energy and money investment.
What You Bring To The Table:
Bachelors preferred or High School diploma/equivalent + relevant work experience
Some type of sales or sales adjacent experience: on the floor, making calls, leading a sales or client success team, mentoring sales reps, facilitating sales training programs or experience in operations and/or client services
A passion for and experience with training, mentoring and/or teaching adult learners.
Ability to apply an analytical viewpoint and critical thinking to identify organization needs. You can back up your message with data and collaborate with your stakeholders and training peers to develop solution(s).
Ask thoughtful and curious questions with the intent to improve the experiences of our team members and merchant partners using new / emerging technology and creative tools.
Proactive communicator that knows when to leverage your professional communication skills and when to adjust language to casual levels. Written and verbal communication skills will be necessary for sending department-wide email updates, delivering training/facilitating in front of physical (and digital) rooms, and sharing status updates with your stakeholders.
Operational skillset where you own your work, take action, apply company/department goals and vision, and build scalable, repeatable processes & training content.
Interpretive judgment and the ability to make decisions on how to manage ambiguous situations.
Well-organized; able to manage multiple tasks at one time, and balance them based on business priorities - adapting as needed to a high-changing environment.
Got these? Even Better!
Demonstrated experience managing onboarding program design, development, and deployment successfully with measurable business results and experience feedback.
Comfortable with and have experience working with learning management systems (LMS), CRMs, and enablement tools.
The base salary ranges for this position are below.
Chicago: $60,000 - $90,000 base salary range
Tempe: $54,000 - $81,000 base salary range
Grubhub uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
And Of Course, Perks!
Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
Free Meals. Our employees get a weekly Grubhub credit to enjoy.
- Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.
