THUNDER | JOB DESCRIPTION
Salesforce Client/Account Partner
Location: Fully Remote (United States)
At Thunder, our client relationships are our top priority. We’re looking for a dedicated and dynamic Client Partner to maintain and grow our current client accounts, align to Thunder's Sales KPI playbook, and work strategically to deepen and widen the impact that Thunder has on our existing clients.
Our ideal Client Partner candidate brings:
- Deep experience in creating Account Plans and strategy to expand bookings/contracts for companies with 500+ employees within the Salesforce ecosystem
- Demonstrated success in working with senior executives at client companies,
- A track record of ongoing, trust-based relationships
- The ability to expand leadership networks at client accounts (i.e., get introduced to new decision makers, economic buyers, business areas, etc.),
- The ability to scale revenue
Your “Day to Day” Responsibilities
- Understand your clients’ business, industry, objectives, headwinds/challenges and areas for growth
- Establish and grow relationships with key client stakeholders and executives as their “trusted partner,” continually working to extend relationships to include new stakeholders and executives
- Through regular communication with stakeholders and executives at your named accounts, identify and act on white space for new project work, upsell + cross-sell opportunities on existing projects, and renewal opportunities
- Grow your “book of business”, including existing Named Accounts and your personal network of possible accounts
- Generate and share reports out on key metrics and performance to Sales Leaders and Thunder Leadership on a regular cadence
- Stay in constant communication with key accounts, serving as their advocate internally at Thunder, ensuring that they are receiving services that are within their budget and scope of current work, and that their needs are met
- Meet regularly with Thunder Engagement Managers and other members of the Delivery teams to discuss progress and find new ways to identify new opportunities to expand services
- Generate and follow through on Account Action Plans to expand and grow within your accounts
- Own sales cycles by documenting and managing opportunities in Thunder’s Salesforce CRM, coordinating internal pre-sales support resources, guiding and shaping deal strategies, providing inputs for and reviewing estimation and contracts, establishing mutual close plans, etc.
Required Qualifications
- 5-7+ years of demonstrated success in a similar Client Partner and/or business development/sales role within the Salesforce Partner ecosystem - with explicit experience and success selling consulting services
- Proven history of being able to “land and expand” within accounts, driving additional pipeline, bookings and revenue with existing customers
- Demonstrated success owning and leading new sales initiatives
- The ability to grasp technical concepts and bridge communications between Business and IT in an Enterprise setting
- Exceptional communication, strategy, and creative presentation skills
- Proficient with Google Workspace tools, Salesforce.com, Excel, Word, PowerPoint, and other productivity tools (e.g., Slack)
- The ability to be curious, to listen, and to have a consultative approach with your clients
- Strong work ethic with a passion for learning/expanding your skills and developing new knowledge sets
- Entrepreneurial mindset with strong time management skills and accountability to metrics
Other Ideal Attributes
- Bias for Action - ability to “make things happen”
- Strong tolerance for ambiguity - able to focus and execute in a changing environment
- Builds and maintains positive, productive working relationships while delivering results in an early-stage, virtual (no physical offices) organization
- Strong drive and character qualities that mirror Thunder’s company core values - Empathy, Grit, Ownership, Transparency, and Adaptability - and inspires others to follow and act with the same integrity-driven approach
- Ability to travel as needed - up to 50%
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role.
Thunder | The Opportunity, Mission + Culture
Thunder is here to help organizations love Salesforce, forever. We’re passionate about customer success, and seek out innovative consultants with an appetite to provide best-in-class consulting services that we’re proud to deliver: www.thundersf.com
We are building a remote-first culture - with "Thundercats" based from Hawaii to NYC to the Philippines - of intellectually curious, collaborative, solution-oriented teammates who love partnering with each other to deliver great work for our customers. We aren’t afraid to roll up our sleeves to solve problems, create or refine process. One cultural common denominator: we understand that at this stage of our life cycle, we’re here to build!
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
