Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential - and excitement for the journey ahead.
As an MBA Customer Success Account Manager, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. This opportunity will allow you to lead the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholders and executive expectations to address agreed-upon customer outcomes and account priorities.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Required Qualifications
- Master of Business Administration (MBA) degree (or currently pursuing)
- 2+ years work in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- OR equivalent experience.
Preferred Qualifications
- 1+ year(s) relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
Customer Success Account Mgmt IC3 - The typical base pay range for this role across the U.S. is USD $83,400 - $167,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $108,900 - $183,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until January 24, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
- Build engagement models with customers, partners, and internal stakeholders.
- Manage relationships with key customer stakeholders and technical professionals.
- Identify and influence key customer technical and business stakeholders.
- Gather information on business and IT objectives to map customer priorities to solutions.
- Align Microsoft solutions (e.g., Azure, Modern Work, Dynamics) to customer needs.
- Initiate conversations to connect customer objectives with Microsoft portfolio.
- Support account team planning and promote business and technical needs for change.
- Deliver program planning and customer-facing reviews.
- Identify and address blockers to consumption through data analysis and feedback.
- Track adoption and usage of Microsoft products and services, and take action to drive usage.
