Absorb is on a mission to the moon! We set lofty goals for ourselves and we knock those goals out of the park. What I love the most about the path to those achievements is that we do it as a team. We live and breath the ethos that �it takes a village�. Our Account Management group isn�t successful without the success from every single group at Absorb: SDRs, Account Executives, Solutions Engineers, Client Success Managers, Implementations, Billing, Accounting, Finance, etc. We want to build each other up and empower each other to win. We progress as a team and we win as a team. - Garratt Hooker, Director, Account Management
About the role:
The Senior Manager, Sales Enablement will be responsible for taking strategic ideas and transforming them into actionable initiatives that drive measurable outcomes. This role focuses on executing projects from concept to completion, ensuring seamless integration of tools, processes, and training programs that enhance the performance of the SaaS Account Management team. By leading cross-functional efforts and optimizing sales operations, the Senior Manager plays a pivotal role in driving increased upsell, cross-sell, and customer retention.
Absorb Culture - Absorb LMS
What you�ll do:
Sales Enablement
- Lead the program to empower AMs in upselling, cross-selling, and retention through tailored playbooks, data insights, and consultative selling.
- Partner with Customer Success, Product, and Marketing to align strategies for account growth and retention.
Leadership
- Mentor the Sales Operations Manager and Sales Trainer, aligning efforts with sales strategies, and collaborate with AMs to drive account growth.
Sales Process Optimization
- Refine workflows and enhance the customer journey with AM leadership, focusing on upsell, cross-sell, and retention.
- Use data-driven segmentation to help AMs prioritize high-potential accounts and personalize outreach
- Oversee and improve sales tech tools to support AM growth in alignment with sales strategies.
Sales Forecasting & Reporting
- Manage accurate forecasting for upsell, cross-sell, and renewals, providing strategic insights to leadership.
- Maintain real-time, accurate data in CRM for revenue tracking and decision-making.
- Analyze AM performance, identify pipeline gaps, and deliver actionable insights.
What you�ll bring:
- University or Bachelor�s degree, advanced university or Master�s degree preferred.
- 10 plus years of sales enablement and 3+ years of sales management experience.
- Proficiency in CRM software (e.g., Salesforce, Gong, Salesloft) and sales analytics tools and the ability to learn new technologies quickly
- Proven experience in developing and implementing sales enablement programs, including creating playbooks and sales strategies that empower Account Managers (AMs) to drive upsell, cross-sell, and retention efforts.
- Strong understanding of customer needs and the ability to translate them into operational strategies.
- Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) and a track record of implementing successful process changes.
Technologies we use:
- Absorb LMS, Salesforce, Gong, Salesloft
Are you ready to become an Absorber?
What we offer:
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
- Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office
Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer�s organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
- We achieve exceptional results by genuinely caring about each other and the work we do
- We�re united, and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
