• Provides direction for all install sales programs within an assigned district area to ensure the
achievement of sales, margin, close rate, and profitability goals
• Recruits, selects and retains Project Specialist Exteriors (PSE)
• Manages the relationship and performance of the service provider network through direct
interaction with the service providers and indirect interaction with Service Support
• Oversees all service quality issues through regular interaction including site inspections,
service provider meetings, and reviewing customer satisfaction metrics to ensure Lowe's
quality standards are met
• Supports Installed Sales performance by identifying training and talent gaps, developing
action plans in partnership with the Store Leadership team to mitigate gaps, role plays with
PSEs on selling behaviors and provides feedback to Store Leadership with specific action
plans to improve performance
• Obtains and holds licenses on Lowe’s behalf as required
• Drives compliance with all Lowe’s policies and procedures pertaining to Permit, lead safe
processes and regulatory requirements across the installation life cycle.
• Oversees the installation project quote process for accuracy based on customer product
selection, independent PROvider measurements, permit requirements and environmental assessments.
• Review execution by PSEs for compliance with Lowe’s policies, including for lead safe
practices and contracts
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
