Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.
Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites using drones. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.
Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of
BI Group's Excellence in Customer Experience award and
Inspiring Workplaces of Australasia, being recognized as a
Fast Company and
BuiltIn Best Place to Work. You can learn more about us on
Glassdoor.
Your Mission
As our Hardware Support Specialist, you’ll make sure we empower each customer to accurately track, map, and measure their earthwork sites with Propeller. Our customers use Propeller’s hardware - drones and smart ground control points - to survey their worksites and track progress and productivity. You will be the expert in data collection, supporting our field-based customers, facing the technical and logistical challenges of collecting their drone surveys.
You’ll support our customers by answering their hardware questions over the phone, email, and chat, and helping them find quick solutions to their problems.
About You
You love helping people solve problems and have experience in a customer-facing technical role or as a support team member. You enjoy delivering high-quality remote technical support for customers across North America. We take pride in providing fast, practical, and effective solutions to the end user—and so do you.
You’ll be resolving technical questions and troubleshooting hardware for our customers. You’ll become our subject matter expert on drones and ground control points (GCPs)—you know how to use them and how to fix them! You’re curious and solution-oriented with a bias towards action.
Working collaboratively with our Customer Success Engineers and Account Managers, you’ll be part of a Customer Success Team dedicated to ensuring customers have a positive user experience, from onboarding until renewal. You’ll also work closely with many internal teams including Hardware Engineering, Sales, Data Success, Product, and Logistics; and you’re excited about the insights you’ll gain from these partnerships!
Benefits
- Fully paid employee United Platinum PPO medical, dental, and vision coverage
- 20 day paid vacation time per year with no accrual or carryover cap
- Employee share options
- Professional development budget and leave
- The opportunity to take part in our mentorship program
- Monthly telephone and/or internet allowance
- Paid primary & secondary parental leave policies
- Hybrid work arrangements and WFH equipment provided
The salary range offered for this role is $60,000-$70,000. This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge, and experience.
