About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
About the Asset Owner Segment, Americas
The Segment is part of the Asset Servicing Division, responsible for roughly half of Northern Trust’s total global assets under custody, as well as newly formed innovative businesses such as Northern Trust Front Office Solutions. This segment focuses on mission-driven asset owners across the Americas, primarily endowments, foundations, corporations, pensions, multi-national entities, and insurance companies. This is an opportunity to transform how we serve our clients, partners, and stakeholders by leveraging the invaluable assets which exist within our people and our products, and applying discipline to client management and drive business growth.
Our vision: To be THE market-leading partner of choice in the asset owner segment through innovative products, unparalleled service, impeccable operational outcomes, and unyielding integrity and alignment to our clients.
We cannot do this without putting culture at the core. Our people, our behaviors, the decisions we make all influence the ability to achieve success.
Working Model: Hybrid - We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.
Job Title: Account Manager, Institutional Trust
In this client facing role, operate as a key member of the Client Service Team supporting large institutional asset owner clients (Corporations, Insurance Companies, Public Funds, Foundations, Endowments and Not-for-Profit Healthcare), providing day-to-day support for the execution of client directed cash and trade activities, assisting clients with resolution of cash and trade related inquiries, providing support and training for client use of Northern Trust's transaction initiation platform, and working with the Client Service Team to mitigate and manage risk associated with cash and trade activities.
Major Duties:
- Day to day contact for execution of all client directed cash, foreign exchange, and trade activity.
- Handles inquiries from clients and internal partner areas related to client directed activity and provides timely responses (i.e., confirming transaction activity).
- Reviews client cash balances and assists with the resolution of any exceptions resulting from the processing of client directed activity.
- Coordinates with the broader client service team on the execution of client activity, communicating with client and vendors as appropriate.
- Serves as a subject matter expert for questions and training on Northern Trust's online transaction initiation platform.
- Performs virtual or face-to-face demonstrations of the platform for new and existing clients.
- Documents client specific procedures and communicates with client as appropriate to manage daily activity.
- Develops clear understanding of assigned clients and builds report with key client contacts.
Proactively reviews and identifies opportunities for process improvement in the day-to-day delivery of service to the client. - Attends and actively participates in internal client service team meetings.
- Attends and actively participates in client meetings as needed.
- Manages risk associated with client directed activity to protect the client and Northern Trust.
Qualifications:
- Knowledge of trust/custody operations usually acquired through training and related experience
- General business and basic Securities Industry knowledge usually acquired through training and/or prior experience.
- Attention to detail required to manage the level of risk involved with the role.
- Analytical skills required to identify and resolve client issues.
- Ability to multi-task and prioritize deadlines.
Experience:
- 1-3 years of experience in financial services/accounting fields with client servicing background.
Account Manager Value Proposition:
- Focus on Individual Development and Career Success
- The Account Manager role provides the foundation to build your knowledge and skills within Financial Services.
- Management is committed to supporting your personal development and achieving success in the role and beyond.
Culture of Trust and Collaboration:
- Our one team mentality is focused on collaboration to create impact and drive business success.
- Our working model enables flexibility and allows us to focus on well-being and positive work-life balance.
Ability to Make a Meaningful Impact:
- Your work as an Account Manager is critical to the delivery of service, supports and directly impacts our relationships with world-class clients.
- The role provides risk management and oversight across your institutional clients’ portfolios in a technology enabled environment
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
