At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
The Senior Account Manager is responsible for building long term relationships and increasing throughput/revenue for assigned large market, strategic U.S. Bank Freight Payment customer accounts.
Meet operational standards by contributing to strategic plans and reviews; implementing production, productivity, quality, and customer service performance standards. Continually evaluate processes and procedures, making recommendations for process improvement and communicating as appropriate. Relentlessly pursue and provide world-class service and support. Exercise judgment and make decisions that have positive operational impacts on the business line. Position has opportunity to affect a substantial portion of revenue and expenses.
ESSENTIAL FUNCTIONS:
- Build, strengthen and maintain customer portfolio by proactively managing customers’ daily activities. Become engaged with customer during implementation phase.
- Consultative, proactive and disciplined approach to drive customer portfolio priorities and business needs
- Portfolio consists of major customers driving a high percentage of the organization’s revenue.
- Services the largest accounts; assisting them in forecasting needs and developing solutions.
- Develop, implement and maintain short-range and long-range strategies to improve internal operational processes and efficiencies in a deadline driven environment
- Develop, evaluate, implement, monitor and communicate U.S. Bank Freight Payment processes, metrics, goals and objectives.
- Focus on operational quality, problem resolution, systemic improvements, productivity and customer response/satisfaction.
- Interface & liaison with the customer (shipper and carrier) in all areas of operational support
- Handle escalations regarding external and internal inquiries regarding operational support and facilitate the resolution of issues as they arise
- Responsible for trouble shooting and resolving discrepancies
- Interfaces with other departments, regions, vendors, etc. to resolve customer service issues. Follows up with resolution of problems to ensure timely response and customer service.
- Prepare weekly update to include: Key Performance Indicators (KPIs); assistance required from leadership; customer participation (exception resolution, carrier rate and contract issues, other customer service issues, etc); customer open issues, project log tracking, actions needed and commitment for resolution.
- Communicate potential business opportunities with the customer’s Relationship Manager.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
To qualify for this role you must currently live in Illinois or Minnesota
Start Date: January 6th, 2025
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Seven to 10 years of client management and sales experience
Preferred Skills/Experience
- Extensive knowledge of business, financials, products/services and the market
- Strong relationship building and selling skills
- Strong problem-solving skills
- Advanced knowledge of account management, project management, operations and logistics
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
- Excellent presentation, interpersonal, verbal and written communication skills
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $95,455.00 - $112,300.00 - $123,530.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
