Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.
As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.
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A Brief Overview
The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.
What you will do
- Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
- Initiate telephone calls to customers to generate sales.
- Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
- Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
- Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
- Maintains stock levels on the sales floor and in the stockroom.
- Researches credits, returns, and late payments as needed.
- Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
- Handles special orders and advanced pricing; assist with pricing and special price lists.
- Develop and grow professional relationships with customers.
- Resolve jobsite issues and customer problems.
- Comply with Company’s attendance policy by maintaining regular and predictable attendance.
Required For All Jobs
- Perform other duties as assigned.
- Comply with all policies and standards.
- Adheres to Company’s commitment to workplace safety.
Education Qualifications
- High School Diploma or GED required.
Experience Qualifications
- 1-3 years of experience in building material industry with basic knowledge of product and application required.
- 1-3 years of inside sales experience preferred.
Skills and Abilities
- Ability to operate computer, calculator and cash register.
- Knowledge of building supplies, applications, related equipment, and/or construction industry.
- Good interpersonal and customer relations skills and excellent oral and written communication skills.
- Should be familiar with inventory and inventory control.
- Must be able to walk throughout yards, plants and offices.
Competencies
- Accountability – holding self and others accountable to meet commitments.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
- Courage - Stepping up to address difficult issues, saying what needs to be said
- Business Insight - Applying knowledge of business and the marketplace to advance the organization’s goals
- Financial Acumen - Interpreting and applying understanding of key financial indicators to make better business decisions
- Builds Networks - Effectively building formal and informal relationship networks inside and outside the organizations
- Persuades - Using compelling arguments to gain the support and commitment of others
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Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
