The Sr. Manager will be responsible for driving internal engagement across several lines of business, and leading initiatives across a range of operational activities all focused on ensuring successful renewal outcomes. This role will lead and manage an operational team responsible for onboarding and training initiatives, process creation and documentation, user support, requirements gathering and testing for systems and tools used in the renewal cycle, reporting and other initiatives as determined based on business needs.
The ideal candidate will be energized with building a bright future and have demonstrated skill in sales and operations management. They will also have had prior experience working with and leading different operational disciplines and proven success in developing and cultivating teams. Direct experience working in Oracle Service Contracts, Oracle CPQ, and Oracle Installed Base is preferred.
7+ years of progressively increased responsibilities in sales operations and operational management is desired. Proven track record in managing multiple operational initiatives through completion. Skilled in bringing all stakeholders to the table to resolve complex challenges with competing priorities. Ability to thrive in a dynamic environment and re-engineer business processes where needed that deliver tangible results.
The role is highly collaborative and will include partnering with contacts in multiple organizations and lines of business, as well as ongoing engagement with our leadership team and Oracle Health Client Success community.
This role has a requirement for in Oracle office work three days per week.
Requirements
- At least 5 years proven work experience as Operations Manager or equivalent in the technology market
- BA/BS degree in Business, Operations Management or related field, advanced degree highly desirable
- Deep knowledge of organizational effectiveness and operations management best practices
- Outstanding leadership and organizational skills
- Excellent written, verbal, and interpersonal skills
Career Level - M3
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The Industry Demand Generation and Client Success Operations team is responsible for providing operational support to our global Oracle Health Client Success team, covering multiple strategic workstreams and functions to ensure successful renewals, revenue protection and an excellent customer experience.
