Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure + Athelas, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.
Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.
Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!
About the Role
Reporting to our Strategic Growth Manager, you will be part of the team that works with our Sales, Engineering, and Customer Success teams to ensure that our customers are happy and comfortable with using products across the Commure + Athelas portfolio. The ideal candidate has experience working to consistently improve the customer experience which involves asking questions, seeking to understand a customer's requests, and being proficient in documenting specific feedback. Activators will engage directly with customers to ensure deployments go smoothly, delivering significant value.
This is a Full-time Remote position in Miami Florida. No relocation support provided.
What You'll Do
Manage customer relationships and own the delivery of exceptional experiences for every customer
Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch
Demo our ambient documentation product to customers
Breakdown hairy, challenging business problems
Own execution and outcomes
Drive operational metrics (process throughput, defect rate, etc.)
Understand the business in-and-out to be proactive about solving emerging problems
Run outreach with customers via phone/demo call
Visiting customers in the field to activate accounts in person
Experience in conducting customer onboarding calls for new user setup
Running business reviews/check-ins to monitor usage metrics
Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure’s best practices
What You Have
1-2 years experience in Sales, Account Management, Customer Success, or Operations at a fast-paced SaaS tech company
Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience
Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience.
Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.
Proficient in SQL, Retool, Google Suite is a plus.
Fluency with Artificial Intelligence frameworks is a bonus.
Why you’ll love working at Commure + Athelas:
Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.
Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.
Incredible Growth: Prior to our merger in late 2023, Commure + Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.
Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.
Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
