Industry/Sector
Not Applicable
Specialism
Salesforce
Management Level
Senior Associate
Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
Those in Salesforce user experience at PwC will focus on providing consulting services for enhancing the user experience of various applications. You will analyse user needs, design intuitive and user-friendly interfaces, and offer guidance and support for improving the overall user experience. Working in this area, you will enable clients to optimise user engagement, increase user satisfaction, and achieve their strategic objectives.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Degree PreferredMaster's Degree
Preferred Fields of StudyComputer and Information Science, Information Technology
Certification(s) PreferredOne or more Salesforce Certifications, Design Thinking and UX Certifications
Preferred Knowledge/SkillsDemonstrates thorough knowledge and/or a proven record of success in interaction design or similar experience across a variety of digital media including Salesforce Cloud solutions, including the following areas:
- Shape and drive PwC Interaction Design portfolio;
- Lead project teams and content domains;
- Solve problems for clients in many categories and industries such as consumer products, retail, travel, leisure and hospitality;
- Design digital, service, organizational, and systems experiences;
- Focus on a range of digital, large-scale and complex challenges. Key activities include design leadership, structured thinking to inform information architectures and other conceptual frameworks, talent development, and business development;
- Champion the impact of design on everyday life;
- Build an understanding of the value and dynamics of client organizations, and partner with clients to drive innovation; and,
- Have an understanding of working with the Salesforce platform and its design system (UI/UX) and standards .A portfolio of your relevant desktop, mobile and tablet work is required for review. Please include a link to it in your resume or upload it on the Additional Attachments section of the application.
Demonstrates thorough abilities and/or a proven record of success in the following areas:
- Managing projects, with a focus on leading teams towards integrating digital designs into products, services, experiences, spaces, and brands;
- Having an expressive and up-to-date presentation design portfolio;
- Working with Salesforce platform and products;
- Leveraging the Salesforce design system, UI/UX standards and principles to optimize build, enhance long term maintenance and product updates;
- Identifying and advocating the right balance of custom design and out-of-box offering to solve a business problem and address user needs;
- Designing elegant user experiences as well as using systems thinking and human-centered design as a source of inspiration to solve complex problems;
- Being involved with all parts of the design process including user research, concept development, prototyping, working with developers, and design stewardship;
- Collaborating across disciplines to create design solutions for a diversity of industries, scales, and media;
- Dissecting complex information to simplify and abstract it for easier understanding;
- Prioritizing work, communicating progress, meeting deadlines and adhering to a set budget;
- Gaining clarity around the ask at each step of the project;
- Reviewing, approving and taking ownership of team designs and deliverables; and,
- Building effective teaming relationships; and, - Communicating effectively in both written and verbal form.
Travel Requirements
Up to 80%
Job Posting End Date
Learn more about how we work: https://pwc.to/how-we-workPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.The salary range for this position is: $84,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
