Job Description:
The Sr. Specialist I, Sales Support (ProServ) will support the sales process in contributing the accurate discovery and scoping of technical services for each sales opportunity. This role's deliverables directly impact the client onboarding experience and services revenue. The incumbent will aid with Sales and Account Manager scoping requests for Implementation, Training, Conversions, Interfaces and other services to be sold to "Outside the Base" and "Inside the Base" clients. The incumbent will work directly with clients and other NextGen team memebers to perform technical discovery, provide guidance on best practices, scope the needed solutions, and create the appropriate technical statements of work.
- Aid with scoping complex multi-solution multi-service discovery for net new business and growth of existing client base to drive company revenue. Services include but not limited to Implementation, Training, Conversions, Interfaces, etc.
- Participate in the discovery and scoping of professional and technical services for each sales opportunity.
- Facilitate internal calls and client discovery calls to define services offerings.
- Create statements of work, project plans/timelines, services presentation slides; and present proposed solutions to clients and prospects.
- Assist with NextGen Technical Consulting Services offerings, Connected Health, and/or other technical areas.
- Provide a consultative approach to understand the client/prospect issues for resolution and offers alternative solutions that may be more appropriate.
- Assist with data collection and execution of new strategies as part of the closed-loop business process for process improvement.
- Manage, triage, prioritize requests for services. Work with requestors to obtain necessary information for any incomplete/unclear requests and assigns cases to appropriate subject matter experts to facilitate resolution.
- Contribute to the ideation and implementation of changes to the Sales Support process as part of continuous Improvement initiatives.
- Update, implement, and maintain documentation and procedures to standardize processes, tools, reports, metrics to optimize the Sales Support organization.
- Assist with pricing and packaging, SKU management, and SOW maintenance for Technical Consulting Services, Connected Health, and/or other technical areas where needed.
- Perform other duties that support the overall objective of the position.
Education Required:
- Bachelor's degree.
- Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
- 4+ years of experience in assessing and developing statement of work.
- Experience supporting project management.
- Experience supporting sales and professional services teams.
- Experience in Healthcare, Clinical, Financial, Technical experience.
- NextGen EHR/PM experience and/or experience with other practice management systems preferred
Knowledge, Skills & Abilities:
- Knowledge of: Project Management, sales and professional services processes.
- Skill in: Collaboration, working cross functionally, conflict resolution, project management, negotiations skills, time management, and organizational skills. Excellent communication and listening skills.
- Ability to: Ability to assess the client’s exact technical needs and create a plan to meet those needs. Ability to collaborate and partner cross functionally internally and with external clients.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
