About this Position
Senior Manager, Install Base Sales, will lead the strategy and execution for maximizing revenue from the existing customer bases for Sage X3, NetSuite, Sage Intacct and Acumatica. This role involves driving customer retention, upsell, and cross-sell opportunities, and ensuring a seamless customer experience. The ideal candidate will have a proven track record in sales leadership, strategic planning, and customer relationship management.
Job Responsibilities
- Leadership & Management:
- Lead, mentor, and develop a team of sales professionals focused on the install base.
- Set clear performance goals and provide regular feedback and coaching.
- Foster a collaborative and high-performance team culture.
- Sales Strategy & Execution:
- Develop and implement strategies to maximize revenue from the existing customer base.
- Identify and pursue upsell and cross-sell opportunities.
- Collaborate with marketing, product, and customer success teams to align on customer strategies.
- Customer Relationship Management:
- Build and maintain strong relationships with key customers.
- Ensure timely and effective resolution of customer issues and escalations.
- Conduct regular customer reviews to understand their needs and drive satisfaction.
- Operational Excellence:
- Oversee the management of customer contracts, renewals, and expansions.
- Ensure accurate and up-to-date customer records and documentation.
- Implement best practices and continuous improvement initiatives.
- Reporting & Analysis:
- Prepare and present regular reports on sales performance and customer satisfaction.
- Use data-driven insights to inform decision-making and strategy adjustments.
Job Requirements
- Bachelor’s degree in Business, Sales, or a related field; MBA preferred.
- 10+ years of experience in sales, account management, or a related role.
- Proven experience in ERP sales leadership and management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively across departments and with senior leadership.
- Proficiency in CRM software and other relevant tools.
Preferred Skills:
Core Competencies
Communication Skills: Communicates well one-on-one, in small groups and public speaking. Keeps people informed. Writes clear, precise, well-organized documents using appropriate vocabulary, grammar and word usage.
Analysis: Identifies significant problems and opportunities. Analyzes problems in depth. Determines root causes and offers appropriate solutions.
Team Player: Reaches out to peers. Approachable.
Judgment/Decision Making: Consistent logic, rationality and objectivity in decision making.
Compensation and Benefits
Base salary range: $110,000 to $125,000.
This position is also eligible for commissions in accordance with the terms of the Company's plan.
Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.
We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
- 8 Paid Holidays per year, including 1 floating holiday.
The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
The Company expects to accept applications for this position until December 14, 2024 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.
EOE/Diversity & Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.
Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.
