Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
As an athenaOne Specialty Onboarding Success Manager, you will guide Women’s Health, Behavioral Health, Urgent Care, Orthopedic, or Federally Qualified Healthcare (FQHC) customers through a successful onboarding journey. Your primary goal will be to ensure projects are delivered on time, within budget, and aligned with customer expectations, accelerating adoption and unlocking the full value of athenahealth’s solutions.
Key responsibilities include preparing customers for a smooth go-live and achieving post-live milestones within optimal timelines. You will engage with stakeholders and subject matter experts, lead strategy discussions, manage project schedules, coordinate tasks, conduct risk mitigation, and oversee project governance. As the first point of escalation, you will take a proactive, consultative approach to address customer needs.
During go-live, you will monitor customer performance, celebrate successes, and provide guidance on improvement areas. Your ability to prioritize both internal and external requirements across your portfolio will be critical to meeting milestones and driving customer outcomes.
Essential Functions (Duties and Responsibilities)
80% Customer Project Leadership and Accountability
- Manage customer expectations, scope, timeline and priorities, while ensuring project commitments are met
- Facilitate and coordinate project activities to ensure timely and successful completion
- Lead a team of athenahealth resources to design future-state workflows and guide customer change management initiatives
- Early risk identification, risk log maintenance and implement mitigation plans
- Communicate clearly (both verbally and in writing) with customers, athenahealth peers to ensure strategic alignment across teams
- Engage customer executive leadership on strategic topics and to report progress, risks, and mitigation strategies
- Consult with customers on product offerings and product go-live launches as required
- Manage escalations effectively by collaborating with internal and external resources to ensure positive outcomes for both the customer and athenahealth
- Establish project governance to align with business objectives and support customer decision-making
20% Organizational Leadership and Professional Development
- Assist in the ongoing education and enablement for existing team members
- Participate in leadership sponsored initiatives and work as a Subject Matter Expert to drive internal outcomes
- Encourage others to share lessons learned, be self-aware and maintain a continuous improvement attitude
- Complete assigned product release training and internal professional development sessions as needed
- Actively participate and lead team meetings, internal assignments, and customer meetings
- Proactively seek and provide feedback to internal and external stakeholders
- Proactively collaborate with cross functional and third-party partners to build relationships and deliver optimal results
- Make continuous improvement a priority by leveraging experience in advanced project management principles
Education & Experience Required
- Bachelor’s degree
- 5+ years of overall professional experience, 3+ years Project Management experience required
- 3+ years of experience working in or with Specialty providers (Women’s Health, Behavioral Health, Urgent Care, FQHC or Orthopedic)
- Advanced proficiency of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
- Ability to travel 25%-50% depending on specialty
Knowledge & Skills
- Excellent communication skills and effective networking with a broad base of internal and external constituents
- Effectively manage all stakeholders internally and externally for project alignment and success
- Maintains relationships across functions utilizing your network to broaden knowledge.
- Decision making, manages and anticipates conflicts before they happen and utilizes creativity in solution development
- Steps up to conflicts seeing them as opportunities, noticing situational queues and adjusting accordingly.
- Strong presentation skills with the ability to transfer knowledge to others and communicate to senior management and customers in laymen's terms.
- Proven project management experience in complex environments and be able to balance competing projects
- Quickly Incorporates both positive and constructive feedback for self-improvement
- Must be a self-starter with the ability to work independently and leverage resources to drive results within a virtual environment
- Negotiate skillfully, and build consensus, understand the customers business objectives to drive consultative decision making
Preferred Skills
- Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) Certification
- Healthcare Revenue Cycle Management Experience
- Clinical Knowledge/Experience in Women’s Health, Behavioral Health, Urgent Care, FQHC or Orthopedic
- Proficiency in Salesforce
About athenahealth
Here’s ourvision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare: It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.
Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.
Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued.
We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
https://www.athenahealth.com/careers/equal-opportunity
