At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. We are on our way to accomplishing this mission by rewiring the financial industry with better credit infrastructure, analytics, and workflows, enabling more people to access credit opportunities. Our cross-border credit product, Credit Passport®, cash flow underwriting product, Cash Atlas™, and income verification product, Income Navigator, are trusted by leading organizations like American Express, Verizon, HSBC, SoFi, Scotiabank, and Yardi to help them reach valuable new applicants from traditionally credit excluded populations. With support from investors Canapi Ventures, Kleiner Perkins, General Catalyst, and Index Ventures, as well as industry veterans from Goldman Sachs, JP Morgan, and Citi, Nova Credit is revolutionizing the way lending is done. We were recently named Forbes' Best Startup Employers 2024 and Fast Company's World's Most Innovative Companies 2024. Nova Credit offers a dynamic and inclusive work environment where you can meaningfully impact the lives of people historically excluded from the credit system. We value diversity, intellectual honesty, and innovation and are committed to supporting our team members' professional growth and development. If you're passionate about leveraging technology to drive financial inclusion, we want to hear from you!
Senior Growth Account Managers at Nova Credit are charged with retaining & growing revenue from Nova Credit's existing customers. We are highly consultative in our approach and believe in building deep, trust-based relationships with our customers.
This role will manage a portfolio of banking enterprise customers totaling $1M+ in ARR across North America. We're looking for someone who can successfully navigate complex partner organizations to unlock expansion opportunities that fuel rapid revenue growth. In addition, this role will serve as a day-to-day point of contact for our customers to optimize their current spending. This role will be cross-functional in nature, working closely with Nova Credit's product, engineering, marketing, finance, and legal teams.
Senior Growth Account Managers report to our post-sales team's Senior Director of Enterprise Growth. This is a full-time role, with travel to Nova Credit offices (New York and San Francisco) and client sites required ~25% of the time. Work location is flexible within the contiguous U.S., with a preference for the East Coast, U.S., or Toronto, Canada.
WITHIN THE FIRST MONTH YOU'LL:
- Understand Nova Credit’s value, business model, and products
- Meet your customers and begin defining account plans driving adoption, usage, and revenue
WITHIN THE FIRST QUARTER YOU'LL:
- Master the Credit Passport® and Cash Atlas™ product technology, optimizing API integration, user experience, customer acquisition, and credit risk decisioning amongst financial institutions.
- Proactively establish external relationships and lead business reviews, interfacing with C-suite executives to align to joint business objectives and agree to a mutual success plan.
- Resolve critical customer issues spanning from customer outages to custom solutions.
- Effectively use data analytics to understand the customer experience and usage patterns.
WITHIN THE FIRST YEAR YOU'LL:
- Deliver significant revenue growth in line with company projections
- Qualify expansion opportunities for your accounts spanning marketing, credit policy, and technology, including up-sells and cross-sells
- Serve as Nova’s “voice of the customer” by surfacing customer feedback and advocating for roadmap priorities that strengthen customer value
QUALIFICATIONS:
- 5+ years experience as an Enterprise Account/Growth Manager or other customer-facing advisory role, ideally with experience growing revenue for customers in the financial services industry
- Proven success at identifying and capitalizing on opportunities to increase revenue within the existing client base through expanded use cases and product lines. Ability to grow the footprint of existing accounts by deepening relationships with key stakeholders within client organizations.
- Solve problems using first principles, focusing on customer needs and innovative solutions. You're enthusiastic about tackling problems with fresh approaches and challenging status-quo thinking.
- Lead with data-winning analytics that drive decisions and create compelling narratives that support complex business questions.
- High autonomy in delivering multi-stakeholder initiatives - Ability to fully own your customer portfolio and make critical decisions to deliver ambitious business outcomes. This includes deciding when to include our executive team in customer escalations, defining de-escalation plans, mobilizing cross-functional teams to solve customer requests, and executing a mix of high vs mid-touch engagement commensurate with the growth potential of your customers.
- A mind for technology - we'll teach you about Nova Credit's products, but our customers and products are inherently technical, and you should have the curiosity to learn and creatively problem-solve
- Entrepreneurial mindset - Proactively seek out opportunities to drive revenue and decide when to build an entirely new process. Adaptable to hybrid work settings and resourceful in a fast-paced, lean environment (wearing multiple hats)
Everyone is welcome at Nova Credit. We are an equal-opportunity employer where diversity and inclusion are central pillars of our company strategy. We seek applicants who understand, embrace, and thrive in a multicultural and globalized world. We do not discriminate on the basis of any protected class, including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We do not consider criminal history until a conditional offer of employment has been made. We encourage all qualified candidates, including those with a criminal history, to apply.
