Job Description:
The Account Executive II is responsible for selling the company's products or services to new business accounts and maintaining relationships with existing accounts.
- Contact and visit customers on a regular basis to maintain account relationship, advise of new product and service offerings, and obtain feedback on products.
- Serve as a point of escalation for issues or activities that the customer encounters during product utilization and expedites the resolution of customer problems/complaints.
- Prioritize issues appropriately within the organization and manage to satisfactory resolution.
- Develop in concert with the client an overall strategic account plan, including organizational structure, key executives and stakeholders, overall organization objectives and requirements, I.T. and consulting needs that can be filled by company.
- Establish and maintain executive level and key stakeholder relationships with the strategic account. Manage expectations of all stakeholders by effectively communicating through meetings, verbal, written and email.
- Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
- Ensure sales, support, and training departments provide post implementation support to strategic account as applicable.
- Organize and conduct the product, technical presentation and demonstrations as necessary.
- Quantify with client return on investment metrics and create case studies when possible.
- Serve as a liaison between strategic client for prospective client reference and/or site visit opportunities.
Education Required:
- Bachelor's Degree in Finance, Accounting, Business Administration, Marketing, or related discipline.
- Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
- 4+ years of experience in sales.
Knowledge, Skills & Abilities:
- Knowledge of: Knowledge of sales and customer service best practices. Thorough understanding of company products, services and capabilities, and effectively communicates all offerings to the client. Proficient in Microsoft Office.
- Skill in: Customer focus, negotiation, communication, interpersonal skills, research, business acumen, presentation, organized with attention to detail.
- Ability to: Gain acceptance of a product, service, or idea ;prioritize workload, meet deadlines, and multi-task while maintaining attention to detail; establish and maintain effective working relationships through collaboration and respect.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
