If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capitalwithin its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:
- Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company’s 401(k)
Who we are looking for:
The ACV Capital Strategic Account Executive is responsible for ACV Capital’s portfolio of largest customers and will focus on not only retention sales growth within the existing customer base as well as adding new strategic accounts to the Capital portfolio. This position requires strategic and problem solving skills, thinking outside the box, relationship building, cross-sell, coaching and guiding dealers with our programs and ways to grow profitability. The expectation of the Capital Strategic Account Executive is to build strong relationships with the decision makers of a dealership and become their trusted partner. Additionally, this position will need to be able to present to and consult with senior leadership around dealer updates, concerns, profitability, proposals and growth strategies.
What you will do:
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Manage day to day relationships with the largest customer base, being the liaison between any other ACV team to ensure a seamless process and experience.
- Understand in depth details of the existing portfolio’s business model, P&L details, utilization and yield details, growth strategies for the customer, future plans and needs; this includes conducting well-thought out business reviews with the decision makers, getting and reviewing updated financial documentation to assess the health of the dealer and present findings and important information to senior leadership - including risks, concerns, growth strategy plans and proposals.
- Consistent monitoring, probing and performance management to ensure that customers are using our solutions the right way.
- Growth the portfolio by identifying non-Capital customers, identifying needs, thinking outside of the box to support the uniqueness of the business and offer solutions to win and grow their business.
- Interface continuously with cross-organizational teams to support the needs of our customers and grow the portfolio with new customers; this includes but isn’t limited to ACV Auctions sales team and major account team, operations, risk, payments and product and tech.
- Plan and execute campaigns for strategic impact within the portfolio (in total or segmented by market) based on trends and opportunities to grow deeper in the business.
- Other duties as assigned.
What you will need:
- Ability to read, write, speak and understand English.
- Minimum 5 years Professional Experience related to the responsibilities of the role.
- Ability to travel to portfolio customers or prospects up to 3 out of 4 weeks per month
- Strong ability to drive results by establishing strong internal and external relationships.
- Ability to multitask and manage multiple high touch customers along with projects / initiatives.
- 5+ years prior work experience in Auto Financial Service Industry preferred.
- The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer.
- Problem-solving capability, ability to navigate multiple departments.
- Team Player who willingly accepts change and continuous improvement.
- Excellent communication and organizational skills.
- Strong presentation skills for both internal and external audiences.
- A sense of urgency and self-motivation.
- BA in Business, Finance or similar intensive degree.
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Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.For information on our collection and use of your personal information, please see our Privacy Notice. 
