Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
JR66607 Senior Manager, Sales Support and Operations
Micron is a forward-thinking organization committed to utilizing advanced technology to enhance, grow and drive efficiencies within the sales organization. We are seeking a high impact experience leader in our global Sales Operations organization with extensive sales operations and sales support experience and demonstrated success optimizing sales processes. This individual will have a track record of increasing productivity and mobility across a sales organization and will lead a team of business process owners / authorities responsible for driving continuous improvement across both tools and processes. This function will be a change agent and should excel across all areas of change management from problem identification and requirements gathering all the way through to rollout, training, and adoption. The candidate will have excellent communication and teamwork skills.
Role and Responsibilities:
- Develop and maintain process maps to streamline sales support activities and improve overall sales efficiency.
- Collaborate with cross-functional teams to optimize sales processes, improve data integrity, and boost overall sales performance.
- Support field sales during customer audits by coordinating with relevant departments.
- Drive process optimization and coordinate process deployment to make the sales organization more agile and mobile.
- Develop and implement strategic plans to achieve organizational goals.
- Foster an environment that supports the integration and utilization of Generative AI within Micron.
- Work with sales teams and stakeholders to understand business needs and translate them into efficient systemic solutions.
- Provide effective leadership to a team of business process re-engineers, guiding them through necessary change management activities.
- Lead, mentor, and empower team members to reach their full potential, conduct regular performance reviews, provide constructive feedback, and identify training needs to facilitate professional development.
- Ensure high levels of customer satisfaction by promptly addressing customer feedback and developing strategies to improve service and retention.
Education and Qualifications:
- Experience with key sales processes, including revenue management, demand creation, samples, case management and opportunity management.
- Bachelor’s degree in business, Information Technology, or a related field.
Ability to manage multiple priorities and drive organizational change. - Experience managing a team of business process re-engineers and working collaboratively with cross-functional teams.
- Excellent verbal and written communication, with the ability to sell ideas internally and train/support users.
As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.
Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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To learn more about Micron, please visitmicron.com/careers
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3)
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
