24WD83118
Position Overview
The Sales Help Specialist’s mandate is to support the sales organization through Sales Enablement and Change Management Services by providing fast and reliable access to knowledge on sales processes, programs, and productivity tools, assisting with day-today questions and issue resolution, and delivering training and learning content. You will also collaborate with Customers and Solutions Providers to support procurement setup questions.
Responsibilities
What You Would Do Day-to-Day
Be a key contact for Sales to solve issues coming from the daily work while suggesting training to cover knowledge gaps
Respond to and resolve internal inquiries about applicable business systems and operations
Provide onboarding support for new Sales hires. Work with Sales Managers to identify training needs and tools. Engage with new hires in the first weeks in Autodesk and contribute to reducing non-productivity periods
Support procurement setup questions from Sales, Solution Providers, and Customers
Deliver effective presentations to a variety of audiences
Drive adoption of tools and continuously solicit feedback for improvement
Function as a change agent for critical organizational transitions. Drive positive change essential for the success of the function
Work with key stakeholders and initiate action to effectively support and improve business systems, tools, and processes
Extensive understanding of Autodesk processes, policies, and tools
Effectively deliver presentations and training in person and remotely to maximize material retention
Able to thrive in an environment of constant change
The ability to be reactive and initiative-taking to meet the needs of business
Embrace a philosophy of transferring knowledge
Customer-focused (sales advocate)
Seek cultural perspectives and welcome diversity
Leverage reporting and data for solution recommendation (ability to influence with data)
Demonstrated ability to collaborate with various groups within Autodesk
Desire to review processes and drive optimization and innovation
Manage information from multiple parallel work streams and integrate key details into our standard processes
Minimum Qualifications
BA, BS, or equivalent experience
3+ years sales/support or similar experience
Excellent interpersonal and communication skills, including writing and presenting
Highly organized with a proven ability to get the job done
Dedicated to service and customer-orientated
Strong work ethic and quality standards
Proficient with multiple desktop applications, including MS Office, SharePoint, Wiki, DocuSign, MS Teams
Detail-oriented, multitasker, comfortable in a fluid, ever-changing environment
#LI-MK2
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $64,000 and $110,440. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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