About the Team:
The Manager of Customer Success Management will be responsible for leading a team of Customer Success professionals to ensure our customers achieve their desired outcomes while using our products and services. This role requires a strategic thinker with strong leadership skills, a passion for customer satisfaction, and the ability to drive team performance and customer retention. We also value leaders that collaborate well with cross functional teams and embody Sift’s values. We are looking forward to adding a dynamic and experienced team manager to join our team.
What you’ll do:
What would make you a strong fit:
Bachelor’s degree in Business, Marketing, or a related field.
7+ years of experience in Customer Success, Account Management, or a related field, with at least 2 years in a leadership role.
Fraud and/or Payments product knowledge.
Proven track record of managing and developing high-performing teams.
Strong understanding of customer success principles and best practices.
Excellent communication, interpersonal, and problem-solving skills.
Ability to analyze data and make data-driven decisions.
Experience with customer success software (e.g., Gainsight, Totango) is a plus.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Benefits and Perks:
A little about us:
Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com and follow us on LinkedIn.
Let’s Build It Together
At Sift, we are intentionally building a diverse, equitable, and inclusive workplace. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need. We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences with their teams, their customers, and their community – ultimately using this empowerment and authenticity to build trust and create a safer Internet.
This document provides transparency around the way in which Sift handles personal data of job applicants: https://sift.com/recruitment-privacy
