About the Team:
The Manager of Customer Success Management will be responsible for leading a team of global Customer Success professionals to ensure our customers achieve their desired outcomes while using our products and services. This role requires a strategic thinker with strong leadership skills, a passion for customer satisfaction, and the ability to drive team performance and customer retention. We also value leaders that collaborate well with cross functional teams and embody Sift’s values. We are looking forward to adding a dynamic and experienced team manager to join our team.
What you’ll do:
What would make you a strong fit:
Bachelor’s degree in Business, Marketing, or a related field.
7+ years of experience in Customer Success, Account Management, or a related field, with at least 3+ years in a leadership role.
A background in cybersecurity.
Fraud and/or Payments product knowledge.
Proven track record of managing and developing high-performing teams.
Strong understanding of customer success principles and best practices.
Excellent communication, interpersonal, and problem-solving skills.
Ability to analyze data and make data-driven decisions.
Experience with customer success software (e.g., Gainsight, Totango) is a plus.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Benefits and Perks:
A little about us:
Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com and follow us on LinkedIn.
