The Enterprise Customer Success Manager (CSM) is a seasoned CSM and has deep expertise and experience in the eDiscovery industry. They are responsible for the relationship and development of our largest and most complex accounts. They are considered a ‘trusted partner’ to these clients, allowing a consultative relationship where the client uses our full suite of tools and services. They oversee and safeguard the client relationship, making certain that the value of DISCO is imminent in every interaction. They partner with the Sales, Customer Experience, Product, Finance, and Training teams to unearth all possible avenues of success and are measured by Dollar Net Retention.
About DISCO
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
