Job Title
Intern-Customer Success Management-Alpharetta, GA-2025
Job Description
Are you interested in an Internship opportunity with Philips? We welcome individuals who are currently pursuing an undergraduate (BS) and/or graduate (MS) degree to participate in 3 month paid intern opportunities at our site in Alpharetta Through this role you will gain meaningful, hands-on experience working for a HealthTech company.
- Help manage customer communications and provide proactive outreach to ensure customer satisfaction.
- Support the coordination and execution of customer meetings, both virtually and on-site.
- Prepare and deliver key performance indicators (KPIs) reports on customer health, retention, and product adoption.
- Support the Senior Customer Success Leader in the development of customer success strategies and best practices.
- Assist in maintaining and updating customer success tools, platforms, and databases (e.g., CRM, CS platform).
- Collaborate on special projects related to customer success initiatives such as customer health reviews, churn prevention, and post-resolution root-cause analysis.
- Support the creation of value realization reports for key customers, outlining the impact of the solution on clinical and operational outcomes.
You're the right fit if:
- Currently pursuing or recently completed a degree in Healthcare Management, Business Administration, Information Technology, or a related field.
- Strong interest in health tech, customer success, and healthcare operations.
- Excellent communication skills, both written and verbal.
- Familiarity with CRM systems (e.g., Salesforce) and customer success platforms is a plus.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This role is in an office.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Philips Transparency Details
The hourly pay range for this position is
Bachelor Level: $25 – 28 an hour, Masters Level $30.00 to $45.00, plus overtime eligible. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
