- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. ESM SAS Ess Service is a nascent but fast-expanding program aiming at providing China-based Seller with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces. Meanwhile to enhance Seller experience and improve the Amazon end customer experience by enabling more selection, better input management and fewer defects in their shopping experience.
In this context, Amazon China Global Selling SAS Ess Service team is seeking for an experienced account manager who will be working closely with Seller to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generate strategic solution to drive business growth. Manage relationships with Sellers and develop strategies for Sellers’ global accounts to maximize business growth and further enhance these relationships. Meanwhile deliver first-class level of services for Seller satisfaction. Also, be capable to understand Seller selling experience in Amazon and generate Seller insight. Then work backwards with Amazon product team to improve Amazon features/service/policy.
1. Conduct deep dive analysis on key factors affecting Seller business performance and diagnose root cause of performance and provide actionable plans (a. operational improvements, b. product development and c. process improvement).
2. Be capable to generate Seller learning including but not limit to Seller experience of Amazon feature, service and policy, multiple channel strategy, etc. Then generate Seller insight to indicate Amazon business opportunities.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive Seller growth and Seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc.
5. Generate category insight and work with PM team to further scale category growth.
6. Collaborate with PM/Central Ops team and contribute to drive product/feature/service content innovations based on in-depth Seller learnings and insights to further improve Seller business and Seller satisfaction.
7. Enroll new Seller into SAS Ess service from multiple channel including but not limit to offline/online events, co-pitching with BD and Seller community.
8. Build and maintain strong relationship between in-service Sellers and Amazon through proactively getting Seller involved in kinds of Seller engagement activities in Amazon.
Key job responsibilities
This role manages 15-20 complexity Sellers independently who enrolled to SAS Ess program which can generate both revenue and positive impact to Sellers' business success, including selection growth, GMS increasing and operation optimization. This role is the crucial frontline AM role to lead/support Seller to develop business worldwide on Amazon and improve Amazon service/features to Sellers.
