For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.
While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.
We are looking for an Account Manager in Boston. As an Account Manager, you will be responsible for renewing software contracts across Workable’s customer-base. The goal of this position is to drive contract renewal rates to 100% and lead upgrade opportunities uncovered during the renewal process.
Essential Responsibilities:
- Increase renewal rates by driving renewal conversations, encouraging upgrade transactions, and thereby ensuring retention and long-term satisfaction.
- Collaborate with customer success to identify risk factors and facilitate efficient management of the renewal process
- Provide customer feedback to product management
- Partner with leadership to engage in customer negotiations where necessary
- Ensure renewals are well-documented and accurately forecasted
- Work with customers to build relationships and expedite resolution of contract inquiries
- Continuously contribute to the improvement of the renewal process to increase revenue retention and mitigate churn
- Attention to detail is a must
- You enjoy problem-solving and uncovering customer needs
- Excellent oral and written communication skills
- Strong desire to develop customer service skills and ability to nurture relationships
- Must be organized and efficient to keep up in a fast-paced environment
- Self-starter
- Salesforce (CRM) experience is a plus
- Relevant experience in Account Management or sales-focused Customer Service
- Bachelors degree preferred
- Two (2) years of experience in a similar environment or an equivalent combination of skills, training, knowledge, and abilities highly preferred
