Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
Smartsheet is looking for an experienced Professional Services Sales Manager (PSSM), who will be responsible for selling and scoping the Smartsheet Professional Services portfolio, both independently and working closely alongside the Strategic West Sales teams to enable Smartsheet customers to gain the maximum value from their software investment. The Professional Services team ensures that Smartsheet customers and partners are successfully implementing innovative and effective Smartsheet solutions to meet their business goals.
This position will be leading the sales process for our Professional Services team to maximize revenue growth and business-critical usage throughout the enterprise. It will be a key member of the extended sales team and will be expected to work closely with Strategic West Account Executives on creating solutions for our customers and supporting the end-to-end sales cycle. In this role, the successful candidate will effectively present and scope Professional Services offerings and capabilities to new prospects and existing customers. They will be responsible for managing the Services Sales lifecycle from the proposal through the final signature of the SOW.
The PSSM will have strong business acumen and a successful track record of selling to business and IT executives, including the ability to translate client needs into appropriate Smartsheet solutions. Strong sales experience in a software and services environment with a proven track record of success is a must. This important role is part of the Professional Services team and is remote eligible, based out of the US.
You Will:
- Work closely with our Consulting Solution Directors (CSDs) to achieve PS bookings quotas for Smartsheet Professional Services
- Lead the services pre-sales process with the sales team to understand the customer’s business and technical objectives, as well as, solution requirements, in order to build customer relationships, and scope opportunities
- Provide guidance to the Sales Engineering team for the most relevant demo or POC creation
- Lead all aspects of the Professional Services sales process, advise customers on preliminary solution architecture, and construct the Scope of Work related to the developed solution architecture
- Create Professional Services opportunities, manage pursuits, present project SOW’s and be an integral partner in closing deals
- Manage the customer relationship(s) from initial discussions to close of deal and maintain customer relationships to help ensure project success and support the sale of additional services offerings
- Conduct yourself as the liaison of each Tier I project engagement, providing status updates to the sales team in a pro-active cadence, through engagement closure
- Facilitate the transition, post engagement, from the Professional Services Team to Customer Success, if applicable
- Present Professional Services offerings to existing customers and new prospects
- Forecast for accounts and opportunities
- Work collaboratively with the respective Professional Services leaders for resource planning to ensure successful knowledge transfer and onboarding of new customers
- Other duties as assigned
You Have:
- 8+ years of business experience
- 2+ years of Smartsheet experience
- Minimum of 1 year of Project Management
- Ability to conduct customer workshops
- Ability to articulate and position the value proposition of the PS offerings
- Ability to assess and direct Customer needs to the appropriate PS offering(s)
- Demonstrated excellence in verbal and written communication skills, to include: needs analysis, positioning, business justification, closing techniques
- Ability to persuade others through presentations and written communication
- Ability to develop and articulate Business Cases / ROI studies
- Ability to travel, as needed, up to 20%
- BS degree or equivalent, advanced degree highly desirable.
Get to Know Us:
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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