Boost.ai is a global software company specializing in scalable Conversational AI for enterprises. Since 2016, we've developed chat and voice solutions that enhance customer service and internal support, launching over 600 virtual agents across EMEA and North America.
Headquartered in Stavanger, Norway, with offices in Oslo, Stockholm, Copenhagen, Helsinki, London, and Boston, our platform is trusted by major brands like Tryg, DNB, Telenor, and Nordea. We’ve earned recognition from Gartner’s Magic Quadrant for Enterprise Conversational AI, ISO 27001 & 27701 certifications, and won the 2023 CogX Award for 'Best Consumer Chatbot.'
Our core values—trust, innovation, teamwork, and fun—are central to everything we do. Building a supportive environment that fuels our growth,ensuring collaboration and achieving our goals while having a fun and a vibrant culture is important to us. These values provide a strong foundation that empowers our team to excel.
Our success is driven by a diverse and dedicated team. We are focused on helping every employee reach their full potential by fostering a culture of trust, responsibility, and equal opportunity for all.
About the role:
We are looking for a Strategic CSM based in the Boston area to support our highest-value customers through proactive, high-touch consulting. In this role, you will act as a trusted advisor, providing strategic guidance on advanced features and use cases to help customers achieve specific business results. You will manage key enterprise accounts, align with executives, and collaborate across teams to drive customer outcomes and growth. Your success will be measured by key metrics like Net Revenue Retention, Net Upgrade, Gross Churn, and customer satisfaction.
Responsibilities:
- Manage key North American customers using best practices from the CS Framework.
- Build strong relationships with customers and executives to align stakeholders and drive business value.
- Influence customer strategies to maximize value, reduce churn, and create upsell opportunities.
- Implement strategic governance through QBRs, workshops, and executive meetings, both onsite and virtual.
- Align customer success plans with internal account strategies to boost customer value and commercial growth.
- Ensure customer KPIs are met and continuously improved, working closely with cross-functional teams.
- Support upsell and renewal efforts, contributing to internal initiatives to drive value-based revenue.
Please feel free to apply even if you do not tick all the boxes.
Experience & Requirements:
- 3+ years of experience in a Customer Success role for SaaS B2B, with knowledge of best practices.
- Proven track record of managing high-value customer accounts, focusing on long-term success and renewals.
- Experience building relationships with key stakeholders, including C-level executives, to drive business value.
- Ability to develop and execute strategies to reduce churn and drive upsell initiatives.
- Strong communication skills to influence strategic decisions and customer direction.
- Structured approach to project management with a focus on timely, high-quality results.
- Creative problem-solver with a deep understanding of enterprise challenges and conversational AI technology.
What’s in it for you?
- An engaging work environment with people who share a common mindset; to deliver a world-class product in a brand new, up-and-coming industry.
- Engaged, dynamic and extremely motivated colleagues in all departments, both professionally and socially.
- Challenging, varied and engaging work tasks.
- Room and encouragement to be independent and innovative.
- Opportunities for a very steep career path.
- Competitive salary and exciting bonus schemes.
Sounds good?
Please submit your application using the appropriate form - we’re looking forward to hearing from you and what you can bring to our company!
Please note:
- During the recruitment process, we interview the appropriate candidates quickly and continuously - until we find the right candidate. We recommend that you submit your application as soon as possible.
URL to this pagehttps://boost.ai/company/careers/?rmpage=job&rmjob=213&rmlang=UK
