Calix enables Communication Service Providers (CSPs) of all sizes to transform their business. Our CSP customers are empowered to utilize real-time data and insights from Calix Cloud and platforms to simplify their businesses and deliver exceptional experiences and managed services that excite their subscribers. This enables CSPs to grow their businesses through increased subscriber acquisition, loyalty and revenue, thereby increasing the value of their businesses and contributions to their communities. This is the Calix mission; to enable CSPs of all sizes to simplify, excite and grow.
We are looking for an experienced Principal Success Account Manager (SAM) to work directly with our Communication Service Providers to drive the adoption of Calix Cloud and Managed services. The SAM will manage a portfolio of CSP Customers and partner with a wide array of Calix teams to bring the right resources to each customer at the right time. The SAM will engage post-sales, helping take customers from the initial sign-up to the launch, adoption and optimization of their Calix Revenue EDGE solutions. The ideal candidate will be as passionate about solutions as they are about providing an exceptional experience for every customer.
Responsibilities and Duties:
Serve as the trusted advisor for key customers, beginning from the point of sale and extending through onboarding, ongoing success, and renewal.
Produce and execute a comprehensive Success Plan showing the current state, goals and objectives, timeline, and an underlying enablement Plan.
Build and foster executive-level relationships with the customer’s marketing, support, network operations and business executive leadership, and decision makers to solidify our partnership and commitment.
Proactively communicate technical product changes, updates, outages, and other relevant updates. Partner with Product development to create new features, fixes and end-user requests to develop and advance functionality of Calix Cloud.
Compensation will vary based on geographical location (see below) within the United States. Individual pay is determined by the candidate's location of residence and multiple factors, including job-related skills, experience, and education.
For more information on our benefits click here.
There are different ranges applied to specific locations. The average base pay range (or OTE range for sales) in the U.S. for the position is listed below.
San Francisco Bay Area Only:
136,200.00 - 204,200.00 USD Annual
National Major Cities plus, CA, CO, NY Metro area:
118,400.00 - 177,600.00 USD Annual
Regional plus NY:
106,600.00 - 159,800.00 USD Annual
