About Honey Homes
Honey Homes is a tech-forward home maintenance service, creating a hassle-free solution for homeowners and rewarding jobs for our professionals that do the work. We're backed by Pear.vc, Khosla Ventures, and the co-founders of Doordash, Lyft and Opendoor. One-third of our capital is from woman-led funds.
You can learn more about the benefits of a Honey Homes membership here.
3 Month Outcomes
Be a key contributor in doubling Walk-thru’s booked and new Active Members by:
Calling 90% of valid leads within 30 minutes of submission. When a new lead comes in, contacting them right away increases the chances they become active Honey Homes members. If they do not answer, follow up immediately with a text or email. Since this is a flexible hours job, respond to leads between 9am and 6pm during weekdays. Follow up with leads that come in outside these hours by 10am the next morning (with 2-3 check-ins over the weekend). Leads can come from various channels with various levels of intent, from just getting a name, phone number, and zip code to someone who has booked a walk-thru and provided their payment info. The talk track will vary based on the lead’s intent.
Improving the new member experience via high touch conversations, automated outreach, and ideas for helpful tools & collateral. Via phone, email, text, or collateral, ensure homeowners are educated about Honey Homes before their walk-thru, how to move forward, and help set them up for success as new members!
Contacting 100% of walk-thru’s within two hours of visit completion. Ask for feedback, answer questions, get payment on file so we can activate their membership. Follow up with calls, emails and texts as necessary. Home Walk-thru’s end between 10:30-5:00pm M-F only.
Delivering data-driven insights that help shape our strategy and messaging. As the voice of the customer, share data-backed learnings that inform our marketing and member experience. Partner regularly with Marketing and Operations to build and iterate on playbooks, talk tracks, and automated communications. Regularly share feedback on top questions asked, objections, and reasons for not converting from lead to active.
Routinely testing and optimizing our outreach, talk tracks, and member onboarding approach. Identify potential improvements, test them, and share the results.
Execute against performance metrics as we improve our tracking and funnel metrics. Execute and improve performance against conversion metrics from Lead → Walk-thu’s Created → Active Member.
Lead conversion
Activation rate
WT completion
Reschedule rate
Competencies
Strong communicator: You have excellent verbal and written skills, and you’re unafraid to reach out to new people. People find it a pleasure to hear from you.
Growth mindset: You can follow a process, but you’re always willing to find and listen to ideas to improve it. You’re unafraid of ambiguity and thrive in startup environments.
Relationship builder: You’re energized by connecting with people, whether they are customers or teammates. You’re attuned and empathetic to people’s needs.
You’re relentless. There are up days and down days, up minutes and down minutes. You rally yourself from the downs to conquer greater heights.
You’re detail-oriented and document everything: You sweat the details, and can track your progress clearly. You love sharing frequent updates with your teammates
You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.
You act like an owner. You do the right thing to support our future members, current members, and partners, even when it’s the hard thing to do.
Curious quick study. When you hear - ‘track leads by source’ - you ask what that is, and add it to your personal dictionary. Same for processes and ways to solve problems.
Background
4+ years of sales experience at startups with high daily performance expectations.
2+ years of sales experience to consumers or small businesses.
Some personal, relevant experience around home ownership or home maintenance
