Company Description
insightsoftware is a global provider of comprehensive solutions for the Office of the CFO.
We believe an actionable business strategy begins and ends with accessible financial
data. With solutions across financial planning and analysis (FP&A), accounting, and
operations, we transform how teams operate, empowering leaders to make timely and
informed decisions. With data at the heart of everything we do, insightsoftware enables
automated processes, delivers trusted insights, boosts predictability, and increases
productivity. Learn more at insightsoftware.com
Job Description
We are seeking a highly experienced and strategic Senior Manager of Customer Success to join our growing team. The ideal candidate will play a crucial role in ensuring the overall success of our clients’ journey by overseeing executive relationships, understanding their needs, driving the adoption of our software product, and increasing customer satisfaction that ultimately protects and/or increases customer retention. You will lead a talented team of Customer Success Managers and collaborate with cross-functional departments to drive customer-centric initiatives.
Key Responsibilities:
Manage, mentor, and grow the customer success team, ensuring they have the resources and training needed to excel.
Provide regular updates to senior leadership on customer success performance, including key metrics like churn, gross retention, customer satisfaction and Net Promoter Scores (NPS).
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
** At this time insightsoftware is not able to offer employment sponsorship **
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** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
Learn more about our high-energy, high-performance global team. Work With Us »
insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.