Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
We are seeking to build our Customer Success team and are excited to hire several Customer Success Managersinto the organizationto drive our partnerships with our customers through direct focus on Symbotic’s products and services. A successful candidate will bring exceptional communication and problem-solving skills by exhibiting behaviors such as being resourceful, analytical, adaptable, and organized. A strong candidate will be committed to building rapport with our customers by adopting a consultative approach to help identify opportunities for Symbotic to expand product offerings and systems capabilities. Additionally, a candidate with experience with Inventory Processes, Operations/Maintenance and Software Integration, and/or Robotic Products and Functions will be preferred.
The Customer Success team is part of our Customer Operations Success organization which partners directly with our customers and cross functional business units to identify and assist in prioritization of key initiatives. You will provide a service to the broader organization by determining key product and process cross-functional opportunities and driving them to closure when required. The team drives cross-functional programmatic workstreams lead by technical resources while establishing key organizational metrics and thresholds to deliver results.
Become the owner of a specific part of the Symbotic System (product) in one of the following areas: Inventory, Auto Inbound, Lifts/Manual Inbound/Drain, or Bots and Storage Structure/System.
Become a master of all things auto inbound, including operations, maintenance, case evaluation, pallet evaluation, software integration, and vision/ controls.
Establish key metrics for rate, availability, reject rate, Mean time between failure, mean time to recover, on hand spare parts, mean time to train, etc.
Lifts/Manual Inbound/Drain:
Become a master of all things lifts, manual inbound, and drain, including operations, maintenance, software integration, and vision/controls.
Establish key metrics for rate, availability, Mean time between failure, mean time to recover, on hand spare parts%, mean time to train, etc.
Bots and Storage Structure/System:
Become a master of all things bots, including operations, maintenance, software integration, and vision/controls.
Establish key metrics for rate, availability, Mean time between failure, mean time to recover, on hand spare parts, mean time to train, etc.
Within the Customer Success Manager’s specialized Product field, all Customer Success Managers will be expected to exhibit the following skills and abilities:
Ability to facilitate meetings and group activities, both virtual and live, demonstrating the ability to foster, listen, solicit questions, and ultimately drive cross-functional objectives for an effective meeting.
Become a system expert by learning maintenance, operations, software and controls architecture, and system engineering for the particular focus area. Approach this task as a lifelong student and with the ability to retain the knowledge gained at an exceptional level.
Strong consulting, listening, and communication skills, demonstrated by establishing influential relationships with diverse customers, including business owners.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.