Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
As the AVP, Global Business Development Leader for our Service Operations portfolio, you will be responsible for driving global market success across ServiceNow’s IT Service Management (ITSM) and IT Operations Management (ITOM) product suites. These solutions, built on the Now platform, leverage cutting-edge AI and IT operations methodologies to enhance enterprise technology processes. With these suites recognized as industry leaders, including leadership in Gartner’s Magic Quadrant, this role offers an opportunity to define our go-to-market (GTM) strategy and execution in a dynamic, rapidly evolving space.
Key Responsibilities:
Strategic Leadership: Develop and execute global GTM strategies in partnership with regional sales, solution consulting, and business development teams, aimed at achieving growth in the ITSM and ITOM space.
Cross-functional Collaboration: Collaborate across ServiceNow business units and workflows to build comprehensive solutions for specific customer use cases, ensuring alignment between product marketing, product management, and the sales force.
Competitive Intelligence: Lead efforts to stay ahead of the competition by tracking key trends, identifying obstacles and challenges, and ensuring ServiceNow remains at the forefront of the ITSM and ITOM markets.
Market Messaging: Drive internal and external messaging, ensuring that the full range of platform capabilities is effectively communicated across ecosystems including partners, customers, and prospects.
Qualifications
To be successful in this role, we need someone who has:
A minimum of 8 years’ experience in solution and service-based sales, business development, or product management, preferably within ITSM, ITOM, or related technology fields.
Strong understanding of ITIL frameworks, ITSM processes, and the evolving landscape of ITOM, including AI-driven solutions like Machine Learning and Natural Language Understanding.
Experience in leveraging IT Operations Management for digital transformation, particularly in areas like APM, DEX, Risk, and Security.
Why Join Us?
This is a high-profile growth opportunity that demands entrepreneurial spirit, leadership skills, and a passion for winning in a competitive market. You will be part of a dynamic, innovative team that is helping to shape the future of enterprise IT by redefining how businesses operate. If you're eager to learn, apply your skills, and become part of an exciting journey, we’d love to hear from you.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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