As an Account Manager, your responsibilities are:
- Drive revenue growth with our existing customers, through product and industry expertise
- Be a key contact for existing customers to ensure the customer’s ongoing customer satisfaction and retention of their business.
- Develop and maintain strong customer relationships to understand customer’s needs to identify up-sell, cross-sell, and expansion opportunities and ensure contract renewals.
- Have a significant role in Spare's long-term growth and success!
Our Spare headquarters is located in Vancouver, BC, but this position is open to remote work options within Canada and USA.
The salary provided is the OTE salary in CAD (base + commission) - the numbers will be adjusted for USD if you're in the USA. Commissions are uncapped.
We’re always on the lookout for talented Account Managers to join our Growth team!
While this role is constantly open as we expand, rest assured that we actively review all applications. With ongoing growth, it may take us a bit longer to get back to you.
About the role
- Drive revenue growth with our existing customers, through product and industry expertise
- Establish yourself as a key contact to existing customers - along with Partner Success, to ensure customer satisfaction and retention of their business.
- Develop and maintain strong relationships to understand customers’ needs and close up-sell, cross-sell, and expansion opportunities, and ensure contract renewals.
- Educate customers on current and new product features, benefits, and configuration options to optimize their use of Spare’s platform and products.
- Own account planning for customers and manage technical, operational and executive stakeholders at large transit agencies and operators.
- Provide weekly feedback & forecasting on all account activity, and demonstrate excellent CRM adoption for managing your pipeline and account plans.
- Work closely with champions and stakeholders to develop proposals and business cases for large scale deployments.
- Work closely with Marketing and Business Development team to develop account-based marketing and sales plans
- Build a deep understanding of Spare’s products and key markets, and maintain ongoing learning of new features and improvements
- Partner with and influence customers through thought leadership, industry best practices, and deep product knowledge
- Share customer feedback with Product, Engineering and Partner Success teams.
